Systems and Solutions Specialist - AB

Wurth Canada; Calgary; On-site; CAD 60,000 - 80,000; Full time

Benefits offered by this job

Group Benefits Program

Pension Plan

3 weeks paid vacation

Work from Home remote option

Onsite gym

Job summary

Wurth Canada in Calgary, Alberta, is looking for a Systems & Solutions Specialist to enhance customer experiences and provide technical support. This role involves significant fieldwork, collaborating with sales teams and clients to implement effective solutions.

The ideal candidate has extensive troubleshooting skills, a background in technical maintenance, and the ability to manage multiple priorities effectively. The position supports professional development and offers a balanced work environment.

Qualifications

• Experience in industrial, mechanical or technical maintenance.
• Frequent travel (80%) within the assigned area.
• Autonomous and dynamic, able to manage conflicting priorities.

Responsibilities

• Support Wurth Canada's systems and solutions in the assigned region.
• Provide technical support and training to customers and sales reps.
• Manage the sales pipeline and report on project implementation.

Skills

Field support troubleshooting

Technical training and demonstrations

Analytical problem-solving

Proficiency in Microsoft Office

Knowledge of inventory management

Education

Vocational training or relevant experience

Three years of experience as a Field Support Technician

Tools

Hardware and software troubleshooting

Technical documentation interpretation

Job description

Calgary, Alberta

Job Summary

The role of the Systems & Solutions Specialist is to support all of Wurth Canada's systems and solutions (ORSYmat, ORSYkanban RFID solutions, ORSY connect) in the assigned region. They provide support and training to Wurth Canada's customers and sales team by accompanying sales representatives and key account managers on customer visits and virtual meetings. The Systems & Solutions Specialist's primary responsibilities are to assist and create customized experiences that motivate and facilitate the customer's day‑to‑day tasks, provide technical support to Wurth Canada's sales representatives, while supporting the division's market strategies.

Responsibilities

• Track the sales pipeline created by the sales team, reporting and updating the project implementation pipeline.
• Identify, evaluate and select quality potential customers in collaboration with the line manager and through on‑ground support.
• Participate in monthly regional/district meetings to contribute to new and existing Systems and Solutions projects in collaboration with the Key Account Manager (KAM) and Systems and Solutions team.
• Travel within the assigned region (primarily AB & some in BC) for meetings, visits to customers and prospects (accompanying customers in the field, making own visits, participating in trade shows, trainings, presentations, etc.) (4 days in the field per week).
• Resolve customer complaints in collaboration with the appropriate management by analyzing issues, developing solutions, writing reports and making recommendations to management.
• Provide project management for all new Systems and Solutions programs deployed at customers to ensure a smooth implementation, in collaboration with all internal and external stakeholders.
• Be present at the customer's site on the day of installation to support the sales team and train the customer on Wurth Canada's Systems and Solutions.
• Provide technical support for machines and Internet connection. Configure the machines with the manufacturer and install the router as required.
• Train sales representatives on the use of the machines and the functionalities of the different units.
• Replace defective parts, such as motherboards, coil motors, door locks, power supplies, etc.
• Change machine configurations, such as converting single spiral locations to double spiral locations. Install dual gears and order the appropriate spirals for the new configuration.

Qualifications

• Vocational training, certificate or diploma in inventory management and/or relevant experience in procurement.
• Three years of experience as a Field Support Technician is required.
• Experience in industrial, mechanical or technical maintenance is ideal.
• Frequent travel (80%) within the assigned area.
• This position requires physical activity and constant dexterity.
• Hands‑on experience troubleshooting, diagnosing and resolving hardware and software problems (programming) of industrial systems.
• Proficiency in interpreting technical documentation, diagrams, and schematics to diagnose and resolve equipment problems.
• Previous experience in an industrial and/or manufacturing environment.
• Excellent problem‑solving and analytical skills.
• Knowledge of e‑procurement is an asset.
• Excellent communication skills, both with technical and non‑technical users.
• Experience in hands‑on training and demonstrations to explain system operation, troubleshooting processes, and maintenance procedures.
• Proficiency in the Microsoft Office suite.
• Great ability to learn and adapt to new requirements and processes.
• Autonomous and dynamic, able to manage conflicting priorities and pressure.
• Excellent time management skills.

Benefits

• A culture of empowerment and trust that puts a focus on professional development and coaching from a supportive management team.
• A Monday to Friday opportunity that values work/life balance integration with flexibility within day‑to‑day role.
• Compensation range reflects potential pay for this position. Final salary offered based on experience, skills, and fit.
• Group Benefits Program (Health, dental, life, EAP, etc.) and Pension Plan.
• 3 weeks paid vacation and 5 paid sick days. Company‑wide vacation time at end of the year.
• Solid onboarding plan with 6‑month mentoring program for new employees.
• Corporate recognition platform promoting appreciation and collaboration providing intrinsic recognition and monetary rewards.
• Open‑door environment promoting close collaboration at all levels.
• Continued professional development within a privately owned global company that offers stability and growth opportunities.
• Work from Home remote option, yet an office that offers onsite gym, unlimited coffee/tea, and outdoor patio in summer.

Additional Information

Our parent company, the Würth Group is a family‑owned globally operating sales organization with over 82,000 employees in 80 countries. Our Wurth sales team caters to clients from a range of different industries such as Automotive‑ dealerships, garages, and body shops, Cargo – heavy‑duty equipment (farming/agriculture, trucking, construction leasing) municipalities, Metal – fabrication, welding, HVAC/plumbing, manufacturing, etc., Construction – General Contractors, and On‑Site.

Würth Canada is an equal employer and encourages/promotes a diverse workforce. All applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, family status, national origin, or disability status. Please contact a member of the HR team if accommodation is required during any point of the recruitment process.

However, a strong cultural fit is necessary!