Service and Special Projects Technician

Hall Group of Companies; Coquitlam; On-site; CAD 70,000 - 100,000; Full time

Benefits offered by this job

Competitive compensation

Extended health benefits

RRSP matching

Team events

Training and mentorship

Work-life balance

Lower Mainland BC residents only

Job summary

Hall Mechanical Services is seeking a Service and Special Projects Technician to install, troubleshoot, repair, and service plumbing, mechanical, and HVAC systems across supported sites. You will manage warranty work, coordinate with project teams, and support special projects and commissioning activities.

We value safety, client satisfaction, and long-term service excellence. Applicants should be licensed tradespeople with strong customer-service instincts and the ability to work in occupied

Qualifications

• Journeyperson Plumber certification or equivalent mechanical trade experience.
• Gasfitter Class A preferred; Refrigeration and Gasfitter Class B considered an asset.
• Valid driver’s licence with clean record.
• Hydronics, backflow prevention, commissioning and startup certifications are assets.
• Experience with plumbing installation, service, repair, troubleshooting in diverse settings.
• Ability to work independently and manage field service assignments.

Responsibilities

• Respond to service calls and emergency repair requests.
• Occasional after-hours, emergency, or on-call work may be required.
• Perform warranty service and complete repairs.
• Service, maintenance & warranty activities with equipment testing and startup.
• Support tenant improvements, small capital projects, and retrofit work.
• Coordinate with Site Supervisors, Project Managers and trade partners.

Skills

Plumbing knowledge

Mechanical systems

Heating systems

Customer service

Safety and compliance

Education

Journeyperson Plumber

Gasfitter Class A

Refrigeration & Gasfitter Class B (asset)

Tools

Hydronics

Job description

Are you a dedicated, passionate professional looking to grow your career with a company for the long term? Join Hall Mechanical Services as a Service and Special Projects Technician!

The Service Technician is responsible for performing plumbing, mechanical, maintenance, warranty, commissioning, troubleshooting, repair, installation, and special project activities in support of HMS service operations and field special projects.

Reporting to the Site Superintendent, the Service Technician performs work in both occupied facilities and active construction environments while supporting maintenance programs, service contracts, emergency response work, tenant improvements, warranty service, deficiency corrections, system upgrades, and special projects.

The Service Technician serves as a highly skilled frontline technical representative of HMS and plays a critical role in delivering quality workmanship, exceptional customer service, operational excellence, safety performance, and client satisfaction.

Core Responsibilities:

Service, Maintenance & Warranty Activities

• Respond to service calls and emergency repair requests.
• Occasional after-hours, emergency, or on-call work may be required.
• Perform warranty service work.
• Complete repairs and corrective actions.
• Perform equipment servicing, testing, and startup activities.
• Provide technical recommendations to clients and management.
• Support long-term equipment reliability and customer satisfaction.

Field Special Projects

• Perform plumbing, heating, and mechanical installations.
• Support tenant improvement projects and small capital projects.
• Complete retrofit and upgrade work.
• Assist with commissioning and startup activities.
• Support project close-out and deficiency correction activities.
• Coordinate activities with Site Supervisors, Project Managers, and trade partners.
• Support schedule and milestone achievement.

Technical Troubleshooting

• Diagnose plumbing, drainage, hydronic, and mechanical system issues.
• Troubleshoot leaks, pressure concerns, heating system issues, and equipment deficiencies.
• Identify system performance concerns and recommend corrective actions.
• Recommend repair, replacement, or maintenance solutions.
• Escalate complex technical concerns as required.

Documentation & Reporting

• Report progress, issues, and recommendations.
• Complete required project and service documentation accurately and on time.
• Support warranty tracking and service history documentation.

Client & Stakeholder Relationships

• Deliver exceptional customer service.
• Communicate professionally with clients and building occupants.
• Explain deficiencies and recommended repairs.
• Maintain positive relationships with property managers, building operators, contractors, and clients.
• Support long-term client relationship development.

Safety Leadership & Accountability

• Follow Hall Mechanical Services' safety policies and procedures.
• Participate in safety meetings and training.
• Complete hazard assessments and Job Hazard Analyses as required.
• Maintain awareness of customer, occupant, and public safety concerns.
• Use tools, vehicles, and equipment safely.
• Wear required personal protective equipment.
• Report hazards, incidents, and near misses.
• Stop unsafe work when required.
• Support and promote Hall Mechanical Services' safety culture.

You have the following qualifications, technical and interpersonal skills:

Qualifications:

• Have a Journeyperson Plumber certification or equivalent mechanical trade experience.
• A Gasfitter Class A ticket is preferred. A Refrigeration and Gasfitter Class B ticket is considered an asset.
• A valid driver's licence with an acceptable driving record.
• Certifications in hydronics, backflow prevention, commissioning, and equipment startup certifications are considered assets.
• Proven experience in plumbing installation, service, repair, troubleshooting, and diagnostics within residential, commercial, institutional, and multi-residential environments.
• Demonstrated ability to work independently, manage service assignments, and support efficient field execution and service delivery.

Technical Skills:

• Strong knowledge of plumbing, mechanical, and heating systems.
• Proficient in installation practices, preventative maintenance, troubleshooting, diagnostics, and repair methodologies.
• Ability to interpret construction drawings, specifications, and building and plumbing codes to support safe, compliant, and efficient work execution.
• Follow safety procedures, industry standards, and best practices for plumbing service operations.
• Deliver high-quality customer service while effectively managing service requirements and complex technical issues.

Interpersonal Skills:

• Demonstrate a commitment to quality workmanship, continuous improvement, productivity enhancement, process standardization, and reducing rework, deficiencies, and warranty issues.
• Strong customer service, communication, and relationship-building skills, with the ability to interact effectively with clients, building occupants, property managers, contractors, and other stakeholders.
• Provide mentoring, coaching, and continuous learning opportunities to support apprentice development and workforce growth.

You can expect these great benefits:

• Competitive compensation packages
• Extended health benefits
• RRSP matching program to help you plan for your future
• Team building and social events
• Training, development and mentorship opportunitiesOpportunity to advance in your career
• Work-life balance
• A great culture where we truly value our employees
• Only residents in the Lower Mainland of BC will be considered

About Hall Mechanical:

Hall Mechanical Services Inc. takes great pride in having over two decades of experience in institutional, commercial, and industrial construction sectors. Our full-scope mechanical services include plumbing, gas fitting, HVAC, fire suppression, refrigeration, and building automation systems.

We offer our clients a cost-effective and seamless suite of mechanical services to meet their needs. Our team is qualified, customer-focused, and committed to delivering excellent results with efficiency and integrity.

We pride ourselves on being a collaborative and forward-thinking employer, continuously looking for ways to improve our processes, strengthen our services, and support our employees in building their skills and advancing their careers.

Does this sound like the opportunity for you?