Service Advisor - Wetaskiwin

Yourchamber; Wetaskiwin; Hybrid; CAD 45,000 - 65,000; Full time

Benefits offered by this job

Competitive compensation plan

Full benefits package

Ongoing training and development

Supportive team environment

Employee discounts

Job summary

Horizon Ag & Turf is seeking a Service Advisor to bridge clients with our Service department. You will gather details, schedule service, and coordinate with technicians to ensure smooth workflows and timely repairs.

You will communicate with clients, prepare estimates, and keep them informed about progress. A strong emphasis on customer service, organization, and problem solving is essential for success in this role.

Qualifications

• Previous experience as a Service Advisor, Service Writer, or in a customer service role within agriculture or heavy equipment.
• Strong knowledge of agricultural, commercial, compact equipment and lawn tractors.
• Excellent verbal and written communication skills.
• Experience in client service facing or service advisor roles, warranty or repair from a dealership or similar industry.
• Proficient use of computer programs and technology.
• Ability to work in a fast-paced, customer-service-focused environment and multitask.
• Problem solving with a proactive, solution-oriented approach.
• Valid driver’s license and clean driving record.

Responsibilities

• Gather detailed information about equipment issues and create accurate work orders.
• Welcome customers and gather accurate service information.
• Schedule service appointments and coordinate with technicians.
• Act as the primary contact for customers regarding service needs and inquiries.
• Collaborate with technicians and parts department for availability and readiness.
• Provide clients with detailed estimates for repairs, maintenance, or upgrades.
• Keep clients informed about progress, additional repairs, and timelines.
• Monitor repair completion and close open work orders timely.
• Build and maintain strong customer relationships and tailor service solutions.
• Maintain accurate records and a professional workspace; follow up for satisfaction.

Skills

Service Advisor experience

Customer service

Communication skills

Multitasking

Organization

Driver's license

Computer proficiency

Tools

Computer software

Job description

Horizon Ag & Turf was established in 2024 as Agland and Martin Deerline merged operations. While the name is different, you can expect the same faces to greet you, quality equipment, timely service solutions and parts reliability when you walk into our dealership locations. We are a family-owned and operated business with over 65 years of experience in the agriculture, property owner, landscaping, construction and golf industries. Grounded by our Roots. Eyes on the Horizon.

THE POSITION:

A Service Advisor is the vital connection between our clients and the Service department, they are responsible for scheduling service work and for selling recommended or required services to our clients after gathering and understanding information from our experienced Service Technicians.

They act as the dealership’s first-line client relations and service representative, delivering seamless communication between clients and our service team as well as delivering exceptional service and support throughout the repair process.

Key Responsibilities:

• Gather detailed information about equipment issues or service requests and create accurate work orders.
• Welcome customers and gather accurate information regarding equipment concerns and service needs
• Schedule service appointments and coordinate with technicians to ensure efficient workflow.
• Serve as a primary point of contact for customers regarding their service needs, inquiries, and scheduling.
• Collaborate with technicians and parts department to ensure parts availability and service readiness.
• Provide clients with detailed estimates for repairs, maintenance, or upgrades.
• Keep clients informed about service progress, additional repairs needed, and timelines.
• Monitor repair completion progress and make sure open work orders are completed and closed in a timely manner.
• Build and maintain strong relationships with customers, understand their long-term needs and provide tailored service solutions.
• Maintain accurate records of work orders, work performed, and customer interactions as well as a professional and organized workspace.
• Follow up with customers to ensure satisfaction and maintain customer loyalty.
• Stay current with product knowledge, agricultural industry trends, and service techniques.

Skills required:

• Previous experience as a Service Advisor, Service Writer, or in a customer service role within agriculture, heavy equipment, trucking, automotive, or related industries.
• Strong understanding of agricultural, commercial, compact equipment and lawn tractors is an asset.
• Excellent verbal and written communication skills.
• Experience in client service facing or service advisor, technical services, parts, warranty or repair from a dealership or similar industry is an asset.
• Proficient use of computer programs and technology.
• Ability to work in a fast-paced customer service focused environment, while multitasking and managing time effectively.
• Problem solving skills with a proactive solution-oriented approach.
• Exceptional interpersonal and organizational skills.
• Available to work a flexible shift; and
• A client-first attitude with a commitment to delivering exceptional service.
• Valid Driver’s license and clean driving record.

WHY SHOULD YOU APPLY?

• Competitive compensation plan
• Full benefits package (RRSP, Life insurance, Dependent life insurance, AD& D, Disability insurance, Dental Care, Extended Health care, Paid Time Off, Vision Care).
• Comprehensive and ongoing training/ Professional development opportunities.
• Supportive team environment.
• Employee Discounts!!

Interested?