Service Advisor - Volkswagen Surrey

The Jim Pattison Auto Group; Surrey; Hybrid; CAD 55,000 - 70,000; Full time

Benefits offered by this job

Health benefits

Flexible schedules

Advancement opportunities

Manufacturer training

Job summary

The Jim Pattison Auto Group is seeking a personable Service Advisor for the Jim Pattison Volkswagen Surrey location. You will be the welcoming face of the Service Department, greeting customers, documenting concerns, and coordinating between customers, parts, and technicians.

Role requires strong customer-service skills, data-entry accuracy, and the ability to multitask in a fast-paced shop. Competitive compensation and benefits offered in Surrey, BC.

Qualifications

• Valid BC driver’s license or equivalent required.
• Experience as a Service Advisor preferred; DealerMine/CDK One-Eighty experience is a plus.
• Customer-facing experience is advantageous.
• Proficiency with Microsoft Office (Word/Excel/Outlook) desired.
• Strong customer-service skills and a friendly, approachable attitude.
• Excellent data-entry accuracy and attention to detail.
• Able to multi-task and prioritize in a busy shop environment.
• Reliable, punctual and dependable.

Responsibilities

• Greet Service customers and understand their needs.
• Answer incoming calls promptly and professionally.
• Document vehicle concerns on Repair Orders and suggest repairs as appropriate.
• Prepare accurate quotes and obtain customer approvals.
• Act as liaison between customer, parts department, and technicians.
• Keep customers informed about status and recommended additional work.
• Manage customer concerns respectfully and escalate when needed.
• Conduct vehicle inspection walk-arounds before/after service.

Skills

Customer service

Data entry

Multi-tasking

Communication skills

Attention to detail

Reliability

Microsoft Office

Calm under pressure

Tools

DealerMine

CDK One-Eighty

Job description

Introduction

The Jim Pattison Auto Group is seeking a personable, thoughtful, and tech-savvy Service Advisor to be the welcoming face of the Service Department at our Jim Pattison Volkswagen Surrey dealership. As the primary point of contact for Service customers, you’ll play a key role in creating a positive and enjoyable experience.

You’ll take pride in delivering exceptional service, staying organized, and ensuring every interaction reflects our strong commitment to our customers.

Schedule

This is a full-time, permanent role of 40 hours per week. The regularly scheduled hours will be 7:30-4:00 pm, Monday to Friday.

Compensation: $55,000–$70,000+ per year, with a competitive base salary and commission structure based on performance.

This role reports to the Service Manager of the dealership.

About Us

A division of the Jim Pattison Group, the Jim Pattison Auto Group was founded in 1961 by Jimmy Pattison, when he purchased a GM franchise. Today, the Jim Pattison Auto Group encompasses 28 locations across Western Canada, representing 16 automotive brands.

Customer satisfaction is our priority, and it’s accomplished through the strength of our employees. Learn more about us here: https://www.jpautogroup.com/dealership/about.htm

A Day in the Life

• Greet Service customers and ensure the customer’s needs are fully understood
• Promptly and professionally answer incoming calls to the Service department
• Accurately document all vehicle concerns onto Repair Orders and sell repairs and services to customers based on their needs
• Prepare accurate quotes for recommended services and obtain customer approvals for repairs
• Act as the liaison between the customer, the parts department, and the Automotive Technicians
• Ensure customers are kept informed about the status of their vehicle, any additional recommended repairs that may be found, and wait times
• Manage customer complaints respectfully and promptly; elevate concerns when appropriate
• Conduct vehicle inspection walk-arounds before and after service appointments
• Maintain a tidy, presentable workspace
• Ensure a high degree of confidentiality with company and customer information
• Participate in maintaining a supportive and engaging working environment
• Other administrative duties as assigned

What We’re Looking For

• A valid BC Driver’s license is required, including a satisfactory Driver’s Abstract report
• Previous experience in the automotive industry as a Service Advisor is preferred, with experience with DealerMine, CDK One-Eighty software considered an asset
• Previous, related experience in a customer-facing role would be considered an asset
• Proficiency with Microsoft Office (Word, Excel, Outlook)
• Strong customer-service skills with a friendly, approachable attitude
• Good data entry skills, with strong accuracy
• Detail-oriented, with the ability to multi-task and prioritize responsibilities
• Ability to stay calm and focused on a face-paced environment
• Reliable, punctual, and dependable
• Good written and spoken communication skills
• Ability to work in close proximity to a noisy automotive shop
• Ability to periodically work outdoors during the day to complete vehicle inspections, with exposure to various weather conditions including sun, rain, wind, snow, heat, and cold

What We Offer

• Competitive wages
• Comprehensive benefits package, including health, dental, and insurance
• Flexible schedules
• Unlimited opportunities for advancement, growth, and development
• Manufacturer led training opportunities
• Access to exclusive corporate discount programs
• Recognition and rewards programs
• A great team atmosphere and a positive, supportive working environment

This role requires successful candidates to complete a satisfactory Criminal Record Check and submit a satisfactory Driver’s Abstract.

We thank all applicants for their interest; however, only those selected for interviews will be contacted.

We are an equal opportunity employer and are committed to creating an inclusive and accessible workplace. We welcome applicants from all backgrounds and experiences. If you require any accommodations during the recruitment process, please contact us at [e-mail].