Service Advisor

The-Jim-Pattison-Auto-Group; North Vancouver; On-site; CAD 65,000 - 83,000; Full time

Benefits offered by this job

Benefits package

Flexible schedules

Training programs

Discount programs

Rewards program

Team atmosphere

Job summary

Jim Pattison Volvo Cars North Vancouver seeks a Service Advisor who welcomes customers, documents vehicle concerns accurately, and communicates transparently throughout the service process. You will work closely with technicians and the Service team to ensure a smooth, professional experience that reflects Volvo’s standards.

Responsibilities include greeting customers, answering calls, preparing quotes, and coordinating between customers, parts, and technicians while maintaining a tidy workspace

Qualifications

• Excellent customer-service skills and a friendly, approachable attitude.
• Strong written and spoken communication abilities.
• Accurate data entry with high attention to detail and data integrity.
• Ability to multi-task in a fast-paced environment while staying organized.
• Proficiency with Microsoft Office (Word, Excel, Outlook) and CDK One-Eighty software.

Responsibilities

• Greet Service customers and understand their needs.
• Answer service department calls promptly and professionally.
• Document vehicle concerns on Repair Orders and propose repairs.
• Prepare quotes for recommended services and obtain approvals.
• Act as liaison between customer, parts, and technicians.
• Keep customers informed on vehicle status and suggested repairs.

Skills

Customer service

Attention to detail

Multi-tasking

Communication skills

Data entry

Reliability

Teamwork

Tools

CDK One-Eighty

Microsoft Office

Job description

Introduction

The Jim Pattison Auto Group is seeking a personable, thoughtful, and tech-savvy Service Advisor to be the welcoming face of the Service Department at Jim Pattison Volvo Cars North Vancouver. As the primary point of contact for Service customers, you’ll play an important role in creating a seamless, professional, and enjoyable service experience.

You’ll take pride in building lasting relationships with customers, understanding their vehicle needs, and keeping them informed throughout the service process. Staying organized, communicating clearly, and working closely with our technicians and Service team will be key to your success. Above all, you’ll help ensure every customer interaction reflects Volvo’s commitment to thoughtful design, safety, quality, and exceptional customer care.

Schedule

It is a full-time, permanentrole of 40 hours per week. The schedule will be based on the dealership’s operational requirements.

Pay Range

$65,000–$83,000 per year, depending on the candidate experience.

This role reports to the Service Manager of the dealership.

About Us

A division of the Jim Pattison Group, the Jim Pattison Auto Group was founded in 1961 by Jimmy Pattison, when he purchased a GM franchise. Today, the Jim Pattison Auto Group encompasses 28 locations across Western Canada, representing 16 automotive brands.

Customer satisfaction is our priority and it’s accomplished through the strength of our employees. Learn more about us here: https://www.jpautogroup.com/dealership/about.htm

A Day in the Life

• Greet Service customers and ensure the customer’s needs are fully understood
• Promptly and professionally answer incoming calls to the Service department
• Accurately document all vehicle concerns onto Repair Orders and sell repairs and services to customers based on their needs
• Prepare accurate quotes for recommended services and obtain customer approvals for repairs
• Act as the liaison between the customer, the parts department, and the Automotive Technicians
• Ensure customers are kept informed about the status of their vehicle, any additional recommended repairs that may be found, and wait times
• Manage customer complaints respectfully and promptly; escalated concerns when appropriate
• Conduct vehicle inspection walk-arounds before and after service appointments
• Maintain a tidy, presentable work space
• Ensure a high degree of confidentiality with company and customer information
• Participate in maintaining a supportive and engaging working environment
• Other administrative duties as assigned

What We’re Looking For

• A valid BC Driver’s license is required, including a satisfactory Driver’s Abstract report
• Previous experience in the automotive industry as a Service Advisor is preferred, with experience with CDK One-Eighty software considered an asset
• Previous, related experience in a customer-facing role would be considered an asset
• Proficiency with Microsoft Office (Word, Excel, Outlook)
• Strong customer-service skills with a friendly, approachable attitude
• Good data entry skills, with strong accuracy
• Detail-oriented, with the ability to multi-task and prioritize responsibilities
• Ability to stay calm and focused in a face-paced environment
• Reliable, punctual, and dependable
• Good written and spoken communication skills
• Ability to work in close proximity to a noisy automotive shop
• Ability to periodically work outdoors during the day to complete vehicle inspections, with exposure to various weather conditions including sun, rain, wind, snow, heat, and cold

What We Offer

• Competitive wages
• Comprehensive benefits package, including health, dental, and insurance
• Flexible schedules
• Unlimited opportunities for advancement, growth, and development
• Manufacturer led training opportunities
• Access to exclusive corporate discount programs
• Recognition and rewards programs
• A great team atmosphere and a positive, supportive working environment

This role requires successful candidates to complete a satisfactory Criminal Record Check and submit a satisfactory Driver’s Abstract.

We thank all applicants for their interest; however, only those selected for interviews will be contacted.

We are an equal opportunity employer and are committed to creating an inclusive and accessible workplace. We welcome applicants from all backgrounds and experiences. If you require any accommodations during the recruitment process, please contact us at [e-mail].