Service Advisor - Maple Ridge Volkswagen

AutoCanada; Maple Ridge; On-site; CAD 52,000 - 76,000; Full time

Benefits offered by this job

Employee Vehicle Purchase & Service

Employee and Family Assistance

Company-wide events

Job summary

Maple Ridge Volkswagen, part of AutoCanada, invites an experienced Service Advisor to join our fast-paced team. You will greet customers, assess their service needs, and coordinate with technicians to ensure timely repairs while maintaining accurate service records.

We value excellent communication and a calm demeanor under pressure. With a focus on delivering an exceptional customer experience, you will estimate repair costs, prepare detailed orders, and leverage technology to drive efficiency

Qualifications

• Minimum 2-year dealership experience in a Service Advisor role.
• CDK experience is an asset.
• Solid automotive knowledge.
• Proven ability to provide an exceptional customer experience.
• Strong communication and interpersonal skills.
• Excellent organization and follow-up abilities.

Responsibilities

• Estimate cost and time for repairs.
• Greet customers and discuss their needs.
• Answer customer inquiries in person or by phone.
• Develop repair estimates including materials, supplies, and labor costs.
• Prepare repair orders detailing vehicle problems or symptoms.
• Connect customers with the right auto technician.
• Test-drive vehicles to confirm repairs.
• Maintain automotive records of problems and actions.

Skills

Dealership experience

CDK experience

Automotive knowledge

Customer service

Communication

Organization

Tools

CDK

Job description

Join the ride!

Position: Service Advisor

Dealership: Maple Ridge Volkswagen

Location: Pitt Meadows, BC

Classification: Full-Time, Immediate Hire

Maple Ridge Volkswagen is proud to be a part of the AutoCanada dealership network. AutoCanada is the largest Canadian owned and publicly traded automotive dealer group operating in Canada and the US. We are innovative, data-driven and our commitment to our Team Members, customers and operational excellence fuels our success.

Our dealership Team Members are at the heart of our success, building long-lasting, trust-based relationships with customers across Canada. Our national network provides opportunities and support to build the career that is right for you. Working here is fast-paced, non-stop, and a little unpredictable - and we love it.

We are looking for an experienced Service Advisor who is passionate about delivering an exceptional customer experience to join our growing team! We're looking for a friendly and motivational individual to fill this position. You will play a key role in curating the service experience for our valued clients who choose to service their vehicles at our dealership.

What drives your day-to-day?

• Estimating the cost and time needed for a wide range of repairs.
• Welcoming customers and discussing their needs
• Answering customer inquiries, either in person or on the phone
• Develop repair estimates by taking the cost of materials, supplies, and labor into consideration.
• Prepare repair orders by detailing the vehicle's problems or symptoms.
• Connecting customers to the right auto technician
• Test-driving vehicles to confirm the customers' vehicle is repaired as needed.
• Maintaining automotive records by keeping track of problems and corrective actions.

What Are The Must-haves...

• Minimum of 2-year dealership experience in a Service Advisor role required
• CDK experience is an asset
• Automotive knowledge
• Proven ability to provide an exceptional customer experience
• Ability to set and achieve targeted goals
• Ability to thrive in a fast-paced environment with many priorities
• Demonstrated communication and interpersonal skills
• Must be able to remain calm when customers and/or situations are not
• Organization and follow-up skills
• Experience and desire to work with technology

The Perks.

• Competitive Compensation and Benefits Package
• Employee Vehicle Purchase & Service Plans
• Employee and Family Assistance Programs
• Company-wide appreciation events and contests throughout the calendar year
• Professional development and the opportunity to grow your career

And those are just the basics. We strive every day to create a workplace culture that embraces diversity and inclusivity, ensures fairness and equal opportunities, and fosters a sense of belonging for all Team Members. As an equal opportunity employer, we actively support everyone in expressing themselves and reaching their full potential.

Can you picture yourself here already?

We hope so. It's equally as important that you choose us as we choose you. Take a sneak peek at what we think makes this one of the best workplaces around.

Our commitment extends to reaching out to individuals from various backgrounds and identities. We do not discriminate based on gender identity, race, national origin, ethnicity, religion, age, sexual orientation, marital or family status, or mental/physical disabilities. AutoCanada is committed to collaborating with and providing reasonable accommodations to individuals with disabilities. If you need accommodation during the recruitment process, please inform your recruiter.

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