Service Sales Manager

Rocky Mountain Equipment; Tisdale; On-site; CAD 70,000 - 110,000; Full time

Benefits offered by this job

Comprehensive benefits package

Employee RRSP matching plan

Job summary

A leading machinery manufacturing company is seeking a Service Sales Manager in Tisdale, Saskatchewan. You will manage a team, ensuring customer satisfaction and overseeing the service department's performance. This full-time role demands strong leadership skills and industry knowledge, as well as proficiency in relevant software. A comprehensive benefits package and competitive salary are offered. Join us to contribute to our commitment of providing superior service and building communities.

Qualifications

• Knowledge of technical aspects of agriculture and materials handling industries and equipment.
• Strong understanding of labor and bill out rates from service department.
• Experience with New Holland agriculture equipment considered a strong asset.

Responsibilities

• Direct and delegate effectively to the service staff.
• Oversee planning, administration and general management issues.
• Ensure bottom line profitability for Services.
• Identify customer needs to achieve high satisfaction and build relationships
• Create a motivating team environment with open communication

Skills

Knowledge of technical aspects of agriculture and materials handling industries and equipment

Strong computer and typing skills including Excel, Word, PowerPoint, Outlook

Exceptional leadership and time management skills

Time management

Education

Licensed HD Mechanic preferred

Tools

Excel

Word

PowerPoint

Outlook

Job description

Join to apply for the Service Sales Manager role at Rocky Mountain Equipment

REPORTING TO: Regional Aftermarket Sales Manager

The Canadian agriculture industry is growing, and you could be part of the momentum with Rocky Mountain Equipment (RME). The largest independent dealer of Case IH and Case Construction equipment in Canada, RME consists of 43 construction and agricultural equipment branches across Alberta, Saskatchewan and Manitoba. Our commitment of doing Right by You empowers us to provide a consistent, reliable and safe experience to all our customers and build long-lasting relationships with the greater community.

As a Service Sales Manager, you have the opportunity to manage a team environment that supports open communication. Safety is paramount at RME and bred within our culture. Staff in the service department look to you to provide mentorship, direction and accountability to be successful in their jobs while creating a culture of quality and performance. Their success is your success—your leadership is an integral part of the service department. In this customer facing role, you’ll be identifying and assessing customer needs to achieve an exceptional customer experience.

Job Duties and Responsibilities Include:

• Direct and delegate effectively to the service staff
• Oversee all planning, administration and general management issues, including the day‑to‑day supervision of staff
• Oversee work organized by team leaders and direct reports
• Maintain a high level of integrity as signing authority for items such as internal work orders
• Ensure bottom line profitability for Services
• Work to develop solutions to departmental personnel turnover, including anticipatory needs
• Ensure the health, safety, cleanliness and security of the work environment is maintained at the highest level
• Identify and assess customer needs to achieve high satisfaction
• Create a motivating team environment with a culture of open communication

Job Requirements and Qualifications Include:

• Knowledge of technical aspects of agriculture and materials handling industries and equipment
• Strong computer and typing skills including Excel, Word, PowerPoint, Outlook
• Strong understanding of labor and bill out rates from service department, piece ranking reports, asset turnover and inventory control
• Exceptional leadership and time management skills
• Licensed HD Mechanic preferred
• Experience with New Holland agriculture equipment considered a strong asset

We offer a comprehensive benefits package with flexible plans to suit your needs, along with an employee RRSP matching plan to all full‑time employees. We are committed to empowering and investing in our employees to build and maintain relationships with the communities and businesses we serve, which is why we offer competitive salaries across all positions.

We thank all applicants for their interest; however, only candidates selected for an interview will be notified.

Seniority level

Not Applicable

Employment type

Full‑time

Job function

Management, Customer Service, and Sales

Industries

Machinery Manufacturing