Service Advisor (Mandarin & Cantonese Speaking) in Malaysia (Local)

CB Talents SP; Toronto; On-site; CAD 40,000 - 55,000; Full time

Benefits offered by this job

KPI Bonus

Competitive pay

Performance incentives

Job summary

CB Talents SP is seeking a customer service professional fluent in Mandarin, Cantonese, and English for a dynamic role in Toronto, Ontario. This position involves assisting customers through various channels and ensuring high satisfaction levels.

The ideal candidate holds a Bachelor's degree, has experience in customer service, and is skilled in communication and problem-solving. We offer competitive pay, KPI bonuses, and a supportive working environment.

Qualifications

• Experience in customer service is required.
• Basic computer skills are necessary.
• Ability to work in a fast-paced environment.

Responsibilities

• Handle customer inquiries and service requests via phone, email, and in person.
• Communicate with Mandarin- and Cantonese-speaking customers to understand their needs.
• Coordinate with internal teams to ensure timely and accurate service delivery.
• Manage appointments, service documentation, and follow-ups.
• Resolve customer issues and maintain high customer satisfaction.

Skills

Fluent in Mandarin

Fluent in Cantonese

Fluent in English

Good communication skills

Problem-solving skills

Organizational skills

Education

Bachelor Degree in any field

Job description

Do you enjoy helping people, solving problems, and working in a dynamic environment? If you’re fluent in multiple languages and thrive in fast‑paced settings, this could be the perfect opportunity for you!

Location: Malaysia

Working Hours: Rotational shifts between 9:00 AM – 9:30 PM

KPI Bonus

Job Requirements

• Bachelor Degree in any field; experience in customer service
• Fluent in Mandarin, Cantonese, and English (spoken, written)
• Good communication, problem‑solving, and organizational skills.
• Basic computer skills and ability to work in a fast‑paced environment.

Job Responsibilities

• Handle customer inquiries and service requests via phone, email, and in person.
• Communicate with Mandarin- and Cantonese‑speaking customers to understand their needs.
• Coordinate with internal teams to ensure timely and accurate service delivery.
• Manage appointments, service documentation, and follow‑ups.
• Resolve customer issues and maintain high customer satisfaction.

Why Join Us?

Enjoy a rewarding career with competitive pay, performance incentives, and the opportunity to work in a dynamic and supportive environment where your skills truly matter.

If you’re passionate about delivering great service and enjoy working with people from diverse backgrounds, we’d love to meet you!