Service Advisor Lead: Frontline Client Care

Weins Canada

Vaughan

On-site

CAD 60,000 - 74,000

Full time

14 days+

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Benefits offered by this job

Competitive compensation

RRSP matching

Educational reimbursement

Vehicle Purchase Program

Service discount

Career development

Employee assistance program

Employee referral program

Fitness discounts

Job summary

Weins Auto Group is seeking a Service Advisor (Assistant Service Manager) for Thornhill Toyota to deliver an exceptional customer experience. This front-line role coordinates vehicle processing, provides estimates, and ensures timely delivery while maintaining dealership loyalty.

We offer a competitive compensation plan, group RRSP matching, education reimbursement, service discounts, and career development opportunities.

Qualifications

1-3 years of customer service experience.
Exceptional communication skills
Valid Class G Driver's License

Responsibilities

Co-ordinate customer and vehicle processing, providing estimates of cost and time to complete and follow through to delivery to ensure customer satisfaction.
Greet customers in a friendly and professional manner and maintain their loyalty to the dealership.
Assist customers in picking up vehicles and note any problems that they have so that the appointment for correction of a problem can be scheduled.
Explain service work including next maintenance requirements to customers as required.
Notify customers when backorder parts become available.
Check and review work in process and open R.O.’s to see that all work is being performed properly and time schedule is being met, as required.
Diagnose the specific customer problems accurately and describe clearly on repair orders.
Other duties, projects, etc. as requested by management.