Service Advisor, Dean Cooley GM

Formulafordlincoln; Dauphin; On-site; CAD 50,000 - 80,000; Full time

Benefits offered by this job

Competitive pay plan

On-the-job training

Career progression

Job summary

Dean Cooley GM in Dauphin, Manitoba is seeking a Service Advisor to bridge customers and technicians, ensuring a smooth service experience from start to finish. The role emphasizes process-driven work, strong communication, and a proactive service mindset with comprehensive training provided.

You will write work orders in the DMS, update customers throughout service, and collaborate with a team to optimize workflows and customer satisfaction.

Qualifications

• A reliable, process-driven nature with a high sense of urgency.
• Outstanding customer service and communication skills.
• Ability to thrive in a fast-paced environment.
• Willingness to learn new systems and training provided.

Responsibilities

• Act as the primary liaison between customers and technicians.
• Write detailed work orders and manage service recommendations using the DMS.
• Communicate updates to customers at every stage of service.
• Collaborate with technicians, admins and management to ensure workflow efficiency.
• Review completed work with customers at checkout for clarity and satisfaction.

Skills

Customer service

Communication skills

Teamwork

Computer skills

Learns quickly

Tools

Dealer Management System (DMS)

Job description

Dean Cooley GM | Service Advisor | Opened on 07/28/2026 | Pay rate: $50000-80000 per year

Join Our Team at Dean Cooley GM!

Are you a customer-focused communicator with a passion for the automotive industry? We are seeking a dynamic Service Advisor to join our fast-paced Service Department. In this pivotal role, you will be the essential link between our valued customers and our skilled technicians, ensuring a seamless and positive service experience from start to finish.

This is a process and communication-driven position where exceptional interpersonal skills and a dedication to customer care are paramount. We value a strong service mindset over an extensive mechanical background and are committed to training the right individual. If you thrive in a collaborative environment and want to be in control of your earning potential, this is the role for you.

Your Impact:

• Act as the primary liaison, building trust and managing the service journey for our customers.
• Utilize our state-of-the-art Dealer Management System (DMS) to write detailed work orders and manage service recommendations.
• Proactively communicate with customers through various mediums, providing updates at every stage of their vehicle's service.
• Collaborate with technicians, administrators, and management to ensure workflow efficiency and customer satisfaction.
• Review completed work with customers at checkout, ensuring clarity and satisfaction.

What You Bring:

• A reliable, process-driven nature with a high sense of urgency.
• Outstanding customer service and communication skills, with a personable and outgoing attitude.
• The ability to thrive in a fast-paced, on-your-feet environment (approximately 80% of the time).
• Strong teamwork abilities and a collaborative spirit.
• Proficiency with computers and a willingness to learn new systems.
• A valid driver’s license.
• Basic mechanical experience is an asset, but we provide comprehensive training for the right candidate.

Why You'll Love Working With Us:

• Empowering Compensation: A competitive, variable pay plan that puts you in control of your earnings based on your performance with salary starting at $50,000.
• Structured Growth: Comprehensive on-the-job training with clear metrics and reporting for self-accountability and career progression.
• Career Pathway: Opportunities for growth within a leading automotive organization.

Dean Cooley GM is an equal opportunity employer.