Dynamic Service Advisor: Customer Care & Growth (Pay)

Formulafordlincoln; Dauphin; On-site; CAD 50,000 - 80,000; Full time

Benefits offered by this job

Competitive pay plan

On-the-job training

Career progression

Job summary

Dean Cooley GM in Dauphin, Manitoba is seeking a Service Advisor to bridge customers and technicians, ensuring a smooth service experience from start to finish. The role emphasizes process-driven work, strong communication, and a proactive service mindset with comprehensive training provided.

You will write work orders in the DMS, update customers throughout service, and collaborate with a team to optimize workflows and customer satisfaction.

Qualifications

• A reliable, process-driven nature with a high sense of urgency.
• Outstanding customer service and communication skills.
• Ability to thrive in a fast-paced environment.
• Willingness to learn new systems and training provided.

Responsibilities

• Act as the primary liaison between customers and technicians.
• Write detailed work orders and manage service recommendations using the DMS.
• Communicate updates to customers at every stage of service.
• Collaborate with technicians, admins and management to ensure workflow efficiency.
• Review completed work with customers at checkout for clarity and satisfaction.

Skills

Customer service

Communication skills

Teamwork

Computer skills

Learns quickly

Tools

Dealer Management System (DMS)

Job description

Dean Cooley GM in Dauphin, Manitoba is seeking a Service Advisor to bridge customers and technicians, ensuring a smooth service experience from start to finish. The role emphasizes process-driven work, strong communication, and a proactive service mindset with comprehensive training provided.

You will write work orders in the DMS, update customers throughout service, and collaborate with a team to optimize workflows and customer satisfaction.