Service Advisor Capilano Audi North Vancouver, BC

Dilawri Group of Companies; Ontario; On-site; CAD 40,000 - 80,000; Full time

Job summary

Join a leading automotive group in Canada as a Service Advisor, where you will play a crucial role in ensuring customer satisfaction and managing service operations. This position offers a unique opportunity to work in a family-oriented environment, providing first-hand mentoring from industry leaders. You will be responsible for greeting clients, handling concerns, and ensuring smooth service processes. With employee discounts and a competitive compensation package, this role is perfect for those passionate about automotive technology and customer service. Be part of a company that values excellence and community support!

Benefits

Employee discounts on vehicle purchases

Employee discounts on service and parts

Competitive compensation

First-hand mentoring from industry leaders

Exclusive Dilawri offers

Family culture

Qualifications

• Strong foundation in automotive technology and mechanics.
• Experience in customer service and handling client concerns.

Responsibilities

• Ensure customer satisfaction and prompt service.
• Monitor repair processes and update customers on progress.
• Complete vehicle inspections and obtain pre-authorization.

Skills

Customer Service

Automotive Technology

Communication Skills

Problem Solving

Tools

Tekion

Job description

Looking for a great opportunity to work in Canada’s largest Automotive Group? Join the Family today, the Dilawri Lifestyle is waiting for you!

Dilawri life is full of excitement, click here for a glimpse into the road ahead.

Capilano Audi is currently looking to fill a position of a Service Advisor.

Reporting to the service manager, the service advisor is responsible for promptly and courteously serving all service customers. This person will ensure they accurately obtain all required information on repair orders, fully explain required work, and obtain proper authorization for the required work while maintaining focus on Customer Satisfaction and Labor Sales.

Tekion experience would be an asset

Duties and Responsibilities:

1. Ensure customer satisfaction.
2. Promptly meet and greet all clients in a friendly and courteous manner.
3. Handle client concerns and/or misunderstandings with courtesy and tact.
4. Complete vehicle inspections.
5. Obtain pre-authorization costs, parts availability, and payments.
6. Review and monitor all appointment files, recommendations, scheduled maintenance, and check for previous service recommendations.
7. Explain what service/repair is recommended to customers.
8. Monitor repair process, check job status, and update work in process.
9. Monitor all repair orders from opening to closing and ensure that customers are updated on progress.
10. Review CSI monthly score and day-to-day performance.
11. Review with the customer loaner policies and warranty details.

Possess a strong foundation and understanding of automotive technology and mechanics.

• Other duties as assigned by management.

Advantages of the Dilawri Lifestyle:

• First-hand mentoring from auto industry leaders.
• Employee discounts on vehicle purchases and leases.
• Employee discounts on service and parts.
• Competitive compensation.
• Exclusive Dilawri offers.
• A true Family culture.

Dilawri Group of Companies is Canada’s largest automotive group with 75+ franchised dealerships representing 35+ automotive brands throughout Quebec, Ontario, Saskatchewan, Alberta, British Columbia, and Washington DC. Privately owned and operated by the Dilawri family since 1985, the company continues to expand its footprint in Canada, building on its history of excellence in the automotive industry. With more than 4,000 employees, Dilawri Group of Companies is proud to offer exceptional products and customer service in every dealership.

Dilawri Group of Companies is not only a leader in the automotive industry, but also a leader in the communities it serves, having established The Dilawri Foundation in 2002. The Foundation has contributed tens of millions of dollars throughout Canada supporting various charitable causes.

Visit our website to learn more about our company and the many reasons why you will want to work for us!

We thank all applicants in advance, but only those selected for an interview will be contacted. Thank you for your interest.