Service advisor – auto repair

Canada Job Bank; New Minas; On-site; CAD 18,000 - 19,000; Part time

Job summary

Canadian Tire in New Minas, NS is seeking a Service advisor – auto repair to assist customers with vehicle maintenance and repairs. The role emphasizes strong communication, customer service, and data handling to process service requests and billings. Training is provided; flexible part-time hours with day/weekend shifts.

Responsibilities include explaining services, preparing repair orders, and coordinating between customers and mechanics while maintaining accurate records and timely updates.

Qualifications

• Excellent written and verbal communication.
• Outstanding customer service skills.
• Criminal record check required.
• Bondable and reliable.
• Energetic with a positive attitude.
• Strong problem-solving abilities.
• Good time management and multi-tasking.
• Well-versed in automotive technology.

Responsibilities

• Respond to customer complaints or concerns.
• Explain service types and costs.
• Prepare repair work orders.
• Test drive with customer when needed.
• Review repair orders and update status.
• Schedule routine maintenance and unscheduled repairs.
• Liaise between customers and mechanics.

Skills

Fluent English

Customer service

Team player

Organized

Punctual

Reliable

Problem-solving

Time management

Multi-tasking

Education

No formal education required

Tools

MS Office

Job description

Canadian Tire based in 9212 Commercial street, New Minas, NS B4N 5J5 is inviting applications from suitable candidates for the position of Service advisor – auto repair who are self-motivated and have good interpersonal skills. Canadian Tire Corporation, Limited (“CTC”) is one of the most admired and trusted corporations in Canada. We are constantly innovating with a purpose: to be there for Canadians from coast to coast, with world-class owned brands and exciting market-leading merchandising strategies.

We are a conglomerate of businesses that includes a retail division, a financial services division, and CT REIT. Canadian Tire, which was founded in 1922 and provides Canadians with products for life in Canada across its Living, Playing, Fixing, Automotive, and Seasonal & Gardening categories, is the leader in our retail business. The candidate who got selected will be required to start work as soon as possible. The vacancies refer to Casual employment or Part time job. The shift timings include Day and Weekend

Employer Name: Canadian Tire
Position: Service advisor – auto repair
No. of vacancies: 1
Salary: $13.35 to $13.50 hourly for 15 to 30 hours per week
Employment type: Casual employment, Part time
Location: 9212 Commercial street, New Minas, NS B4N 5J5

• The candidate will be expected to respond to customer complaints or concerns.
• The candidate will be expected to access and process data.
• The candidate will have to sell merchandise.
• The candidate will be expected to keep records and statistics.
• The candidate will be required to issue receipts and other forms.
• The candidate must explain the type and cost of services provided.
• The candidate will be expected to set up billing for services.
• The candidate will be expected to respond to customer inquiries and provide information.
• The candidate will be expected to advise customers on the services that are required for routine maintenance.
• The candidate will be expected to assist in the identification of a mechanical problem by questioning the customer or performing a visual inspection or road test.
• The candidate will be expected to consult with customers about inspection results, recommend corrective procedures, and prepare work orders for necessary repairs.
• The candidate must write a brief description of the customer’s concern on the repair order to assist the technician in locating the problem.
• The candidate will be required to explain to the customer the work performed and the repair order charges.
• The candidate will be required to test drive the vehicle with the customer as needed to confirm the problem or to refer the problem to a test technician.
• The candidate must refer to the service history, inspect the vehicle, and recommend additional needed service.
• The candidate will be expected to review repair orders to ensure that work is completed and that any additional work or authorization is noted.
• The candidate will be required to communicate with customers in order to provide them with updates on the status of their vehicles, including details about any additional work that may be required or parts that must be ordered.
• The candidate will be responsible for reviewing customer warranties to ensure they are still valid, updating them as needed, and dealing with any claims that may arise.
• The candidate will be responsible for scheduling routine maintenance such as oil changes, tyre rotations, and fluid top-offs, as well as unscheduled repairs.
• The candidate will be responsible for acting as a liaison between customers and mechanics, as well as explaining which repairs have been recommended.
• The candidate will be required to draught an order for repair with all information gathered clearly outlined.

Job Requirements

• The candidate should be fluent in English language.
• There are no standard education requirements such as a bachelor’s degree, a certificate, or a diploma .
• Training will be provided to the selected candidate.
• The candidate must have excellent written and verbal communication skills.
• The candidate should be a good team player with enough interpersonal and judge-mental skills.
• The candidate should be organized and flexible in nature and have the ability to adapt to change.
• The candidate should be punctual.
• The candidate should be dependable.
• The candidate should be reliable.
• The candidate should be confident.
• The candidate should give importance to values and ethics.
• The candidate should be customer-oriented and friendly.
• The candidate should have excellent customer service skills.
• The candidate should have a thorough Criminal record check.
• The candidate should be bondable and easily communicate.
• The candidate should be energetic with a positive attitude
• The candidate should have strong problem-solving skills.
• The candidate should have good decision making skills.
• The candidate should have good physical and healthy state to perform all tasks quickly, effectively, and efficiently.
• The candidate should be well-versed in automotive technology and the automotive industry.
• The candidate must estimate the time required for each service based on the type of service being performed and the needs of the customer.
• The candidate must have excellent listening skills
• The ideal candidate will have strong writing and math skills.
• The candidate should be able to interact with a diverse range of customers.
• The candidate should have a compassionate and patient demeanour.
• The candidate should have excellent time management skills and the ability to prioritize work.
• The candidate should have strong organizational skills with the ability to multi-task.

Business Equipment and Computer Applications

• The candidate should have strong knowledge in Microsoft Windows, Excel, Word, PowerPoint, Access, Office and Outlook.

Work Setting

• The candidate will be required to work in Transportation and Private sector.

Transportation/Travel Information

• For transportation, the candidate should use their own vehicle.
• The candidate should have valid driver’s licence.

Work Conditions and Physical Capabilities

• The candidate should be able to work in fast-paced busy environment.
• The candidate should be willing to work under pressure.
• The candidate should have an eye for details.
• The candidate should be required to perform repetitive tasks on frequent basis.
• The candidate should ready to work overtime if needed.
• The candidate should be willing to work standing position for extended periods.