Service Advisor | Auto Care & Customer Experience

Capital Automotive Group; Regina; On-site; CAD 42,000 - 65,000; Full time

Benefits offered by this job

Competitive pay

Flexible scheduling

Medical & dental

Employee discounts

RRSP deductions

Career growth

Job summary

Capital Ford Lincoln Regina is seeking a Service Advisor who loves helping people and solving problems. You will welcome customers, schedule appointments, identify vehicle concerns, and relay repair recommendations clearly while coordinating with technicians to keep work on track.

Prepare estimates and repair orders, provide transparent updates, and help drive customer satisfaction and service goals. This role offers comprehensive benefits, opportunities for growth, and a team focused on

Qualifications

• Positive, energetic, and professional attitude.
• Strong communication and customer service skills.
• Valid driver's license with an acceptable driving record.

Responsibilities

• Welcome and assist customers throughout their service visit.
• Schedule and prepare customer appointments.
• Identify vehicle concerns through customer conversations and vehicle walk-arounds.
• Communicate repair and maintenance recommendations clearly and professionally.
• Prepare estimates and repair orders with transparency.
• Coordinate with technicians and parts staff to keep repairs on track.
• Provide updates and follow up to ensure customer satisfaction.
• Help achieve customer satisfaction and sales goals.

Job description

Capital Ford Lincoln Regina is seeking a Service Advisor who loves helping people and solving problems. You will welcome customers, schedule appointments, identify vehicle concerns, and relay repair recommendations clearly while coordinating with technicians to keep work on track.

Prepare estimates and repair orders, provide transparent updates, and help drive customer satisfaction and service goals. This role offers comprehensive benefits, opportunities for growth, and a team focused on