Service Advisor

Palladino Auto Group; Greater Sudbury; On-site; CAD 45,000 - 60,000; Full time

Benefits offered by this job

Competitive salary

Incentive bonus

Benefits package

Professional development

Employee purchase program

Retirement plan

Family assistance

GoodLife Fitness discount

Insurance discounts

Job summary

Palladino Honda in Greater Sudbury is looking for a Service Advisor to be the first point of contact for customers in the Service department. You will build lasting relationships and advise on best practices for vehicle maintenance, working with the service team to deliver outstanding care.

Onboarding covers processes and software used across parts and service, with a focus on delivering personalized service experiences and fostering strong customer relationships.

Qualifications

• The minimum schooling requirement is a High School Diploma or equivalent.
• Experience in Automotive Customer Service is required.
• Excellent computer skills and strong communication abilities are important.

Responsibilities

• Serve as the first point of contact for customers in the Service department.
• Collaborate with sales, service appointment coordinators and technicians to ensure smooth service delivery.

Skills

Customer service experience

Excellent computer skills

Detail oriented

Communication skills

Teamwork

Organized

Interpersonal skills

Education

High School Diploma or equivalent

Job description

Palladino Honda is hiring a Service Advisor!

What is it?

The Service Advisor is the first point of contact for customers coming into our Service department, and build lasting relationships with their customers, and advise them on the best practices for keeping their vehicles safe and properly maintained. Service Advisors work with our sales team, service appointment coordinator and experienced technicians to provide the outstanding service that our customers have come to expect.

What can I expect?

A new Service Advisor joining our team will be fully trained on all of the processes and software they will be using, including the overall aspects of the parts and service departments of the dealership. They begin with learning about each department in the dealership to understand how they all work together. In detail they are trained on the various parts and service-related tasks. Our teams work together and learn from the best. Service Advisors are responsible for executing service processes with diligence, customer service and safety in mind. They are required to provide each customer with a personalized service experience fostering excellent business relationships. This position provides customers with an experience that earns the right to their business.

The working hours for this position will be usually day shifts with occasional weekends or evening shifts.

What do I need?

The minimum schooling requirement is a High School Diploma or equivalent.

Experience In Automotive Customer Service Is Required.

Some of the things that will make you successful in this position are:

• Collaborative professional, promoting teamwork and cooperation within a team-oriented environment
• Experience in Customer service
• Excellent computer skills
• Detail orientated
• Outgoing, enthusiastic, and motivated
• Great communication and interpersonal skills and conflict resolution skills
• Highly organized
• Exceptional product knowledge

Compensation:

• Competitive Salary and Incentive Bonus program
• Comprehensive Benefits Package
• Professional Development and Training Opportunities
• Employee Purchase Program
• Retirement Savings Plan
• Employee & Family Assistance Program
• Employee Perks Program
• Corporate Discounted Membership with GoodLife Fitness
• Discounted Home & Auto Insurance

The Palladino Auto Group welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

For more information, please visit: www.palladinoautogroup.com