Service Advisor

Oakville Nissan; Oakville; On-site; CAD 40,000 - 60,000; Full time

Job summary

Oakville Nissan seeks a dedicated Service Advisor to join a team focused on delivering a premium guest experience. The successful candidate will facilitate service appointments, communicate effectively with clients and technicians, and ensure that every guest feels valued. This full-time position requires evening and weekend availability and promises competitive compensation in a supportive environment.

Benefits

Ongoing manufacturer and in-house training

Competitive compensation and benefits package

Supportive team environment

Qualifications

• Experience as a Service Advisor is required.
• Basic mechanical knowledge to discuss vehicle concerns.
• Strong typing and administrative skills.

Responsibilities

• Welcome guests with warmth and professionalism.
• Schedule service appointments and create work orders.
• Act as a liaison between technicians and clients.

Skills

Customer Service

Communication

Organization

Multitasking

Tools

Dealership CRM tools (ERA / Reynolds)

Job description

Deliver a Premium Guest Experience with a Team That Treats Clients Like Family

Oakville Nissan and Oakville INFINITI are seeking a professional guest-focused Service Advisor to join our growing team. As the face of our service department you will play a key role in ensuring our clients receive the personalized transparent and exceptional service experience that defines our luxury and performance brands. This is a full-time role and evening and weekend availability is required.

We pride ourselves on honesty integrity and treating every guest like familymaking recommendations based on what we would do to our own vehicles and never just whats on a service menu.

Your Key Responsibilities :

Welcome guests with warmth and professionalism

Schedule service appointments and create accurate work orders

Act as a liaison between technicians and clients clearly communicating findings and recommendations

Recommend services based on technician diagnostics not just routine maintenance schedules

Provide consistent updates to clients throughout their service visit

Present completed service summaries review invoices and answer questions with confidence and clarity

Support your teammates in a collaborative high-performance service environment

What Were Looking For :

Outstanding customer service skills and a passion for helping people

Previous Service Advisor experience is required (Nissan INFINITI or other import brand experience is an asset)

Experience with dealership CRM tools; ERA / Reynolds experience is strongly preferred

Basic mechanical knowledge to confidently discuss vehicle concerns and repairs

Strong typing organizational and administrative skills

Excellent phone manner and communication skills

Ability to multitask and thrive in a fast-paced detail-driven environment

Work in a fully renovated flagship facility the only one of its kind in Canada

Represent two respected automotive brands known for performance and luxury

Be part of a professional supportive team that values your growth

Ongoing manufacturer and in-house training

Competitive compensation and benefits package

Conveniently located just off the QEW and Third Line in Oakville

We appreciate the interest of all applicants; however only those selected for an interview will be contacted.

If youre committed to delivering exceptional service and building long-term client relationships we want to hear from you.

Required Experience :

Unclear Seniority

Key Skills

Employment Type : Full-Time

Experience : years

Vacancy : 1

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Service Advisor • Oakville, Ontario, Canada