Service Advisor

Tesla; Oakville; On-site; CAD 45,000 - 60,000; Full time

Job summary

Tesla is seeking an experienced Service Advisor to provide exceptional customer service and facilitate technical solutions for vehicle maintenance. The ideal candidate will possess a blend of technical skills and customer interaction abilities, ensuring a top-notch experience for clients while contributing to the electric vehicle industry's growth.

Qualifications

• Knowledge of vehicle maintenance and repair methods.
• Experience with hand power tools and shop tools.
• Understanding of basic automotive repair techniques.

Responsibilities

• Address customer concerns through phone, email, and drive-ins.
• Record issues in the Dealer Management System accurately.
• Communicate estimated completion times to customers.

Skills

Customer Service

Technical Acumen

Attention to Detail

Communication

Education

Valid Class 5, G, or G2 driver’s license

Tools

Dealer Management Systems

MS Office

Automotive Test Equipment

Job description

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What To Expect

Tesla Motors is looking for an experienced Service Advisor to work on one of the most progressive vehicle brands in the world. This position requires a high-level customer and employee interaction, so the ideal candidate will not only possess technical acumen but also the ability to provide excellent customer service. If you are interested in becoming part of a world-class service team supporting the latest EV technology, we are eager to hear from you.

What You'll Do

• Answer phone calls, emails, and drive-ins to address customer concerns with the highest response and attention.
• Return missed calls and emails within 5 minutes.
• Determine if technical solutions can be resolved over the phone; escalate immediately to Shop Foreman / Service Manager if needed.
• Accurately record issues and data into the Dealer Management System, paying close attention to detail.
• Conduct transactions with the system, walk customers through corrections, and provide summaries.
• Communicate estimated completion times, provide regular updates, and follow through on each customer vehicle.
• Coordinate the detailing of every vehicle prior to delivery.

What You'll Bring

• Knowledge of methods, techniques, parts, tools, and materials used in vehicle maintenance and repair.
• Experience in operational use and maintenance of various hand power tools, shop tools, and automotive and electrical test equipment.
• Understanding of basic automotive techniques related to repair and servicing of automobiles.
• Ability to establish and maintain cooperative working relationships with colleagues and the public.
• Proficiency with Dealer Management Systems, Outlook, and MS Office.
• Valid Class 5, G, or G2 driver’s license for Canada.
• Seniority level : Entry level
• Employment type : Full-time
• Job function : Other
• Industries : Motor Vehicle Manufacturing, Renewable Energy Semiconductor Manufacturing, Utilities

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