Service Advisor

Barrie Ford; Oakville; On-site; CAD 42,000 - 64,000; Full time

Benefits offered by this job

Full benefits and compensation plans

Employee and Family Assistance Program

Career development opportunities

Team-oriented culture

Job summary

Oak-land Ford Lincoln is seeking a Service Advisor to join a high-volume, process-driven dealership. You will act as the liaison between customers and technicians, recommending services and scheduling maintenance to ensure timely, quality repairs.

The role emphasizes delivering an exceptional customer experience and contributing to efficiencies across the service team. You will document concerns, review repairs with customers on delivery, and assist the Service Manager by distributing work,

Qualifications

• Energetic, proactive and driven to improve service efficiency.
• Dedication to delivering an exceptional customer experience.
• Excellent problem solving and conflict resolution abilities.
• High integrity with strong follow-through and accountability.
• Strong organization and prioritization skills.
• Valid driver’s license and willingness to learn automotive processes.

Responsibilities

• Act as liaison between customer and technicians to ensure accurate service.
• Recommend needed maintenance and repairs and upsell services when appropriate.
• Document customer concerns on repair orders and confirm maintenance needs.
• Explain maintenance and repairs to customers and discuss timelines.
• Distribute work to staff and monitor progress to ensure timely delivery.
• Maintain repair records, support promotions and monitor labor inventory.
• Adhere to safety and environmental programs and practices.

Skills

Energetic learner

Customer service

Proactive

Integrity

Problem solving

Organization

Relationship building

Valid driver’s license

Education

High school diploma

Post-secondary education preferred

Job description

Oak-land Ford Lincolnis a proud member of the AutoIQ Dealership Group. We are ambitious, innovative and forward-thinking and we strongly believe that our people are our greatest asset. As lifelong students of our craft, we pursue improvement at every turn.We do not settle for “Best” because our quest to improve and grow doesn’t have a finish line.

We are currently seeking a Service Advisor to join our team of customer focused professionals within our high volume and process-driven dealership.

Purpose/Summary of Position:

This role is responsible for providing a consistently exceptional customer experience, following established processes and procedures for their role, achieving targeted goals and objectives, ongoing collaboration with fellow team members; driving sales and improving efficiencies whenever possible.

The Service Advisor is responsible for ensuring that our service customers receive timely, friendly and efficient service. Acting as a liaison between the customer and our technicians, the Service Advisor recommends required service and repairs, handles scheduled maintenance service requests and sells additional services when appropriate. The Advisor helps to ensure the vehicle is fixed right the first time by accurately documenting the customer concern on the repair order. The advisor also consults customers on needed scheduled maintenance repairs.

Advisors review root cause and corrective repair action with the customer during vehicle delivery. Advisors also assist the Service Manager by distributing work to staff, accurately maintaining repair records, supporting promotional activities, monitoring labor inventory, complying with safety and environmental programs and practices, and any other duties as assigned.

Required Qualifications:

• Energized by challenges; driven to improve efficiencies, learn and grow
• Proactive self-starter with a desire for accountability
• Passion for delivering a consistently exceptional customer experience
• Operates with the highest level of integrity
• Exceptional initiative, high energy and positive attitude
• Process driven with impeccable organization and prioritization abilities
• Exceptional problem solving and conflict resolution skills
• Impeccable follow-through and commitment to building and cultivating relationships

Candidates must possess:

• Valid driver’s license
• Minimum High School Diploma
• Post-Secondary Education Preferred
• Experience in the automotive industry Preferred
• Previous Retail/Customer Service Experience Required

Why AutoIQ?

• Progressive and innovative Auto Group
• Career development– we provide opportunities for advancement all the way up to ownership in the business
• Training & Development – We believe in and are committed to training our people for success
• A chance to be a part of a fun, collaborative culture based on shared core values and operating principles across our stores
• Commitment to an exceptional employee experience
• Collaborative work environment & group support
• Full benefit programs & competitive compensation plans
• Employee and Family Assistance Program

AutoIQ is an equal opportunity employer which values diversity in the workplace. We are committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (‘AODA’). Applicants are asked to make their needs/requirements, for the purpose of accommodation under AODA, known to Human Resources when they are contacted for an interview or by emailing [e-mail].

Position Status: We are actively hiring to fill a current open position.

Artificial intelligence (AI) tools are used in the assessment, screening, or selection of candidates for this role.