Service Advisor

Dawson Group; Kelowna; On-site; CAD 45,000 - 60,000; Full time

Job summary

Dawson International Truck Centres is seeking a passionate Service Advisor in Kelowna. This full-time role involves providing exceptional customer service, managing repairs, and supporting technicians in a new facility. Join a family-owned company committed to employee growth and a positive work environment.

Benefits

Excellent compensation package

Pension

Medical benefits

Learning and long-term advancement opportunities

Qualifications

• Minimum two years Administrative experience.
• Heavy Truck industry and/or mechanical knowledge preferred.

Responsibilities

• Professionally greet customers and answer phones.
• Manage invoice payments and files.
• Keep customers updated on status and cost of repairs.

Skills

Communication

Detail oriented

Tools

Basic computer applications

Job description

Dawson International Truck Centres is looking for a Service Advisor who is passionate about delivering outstanding customer service and is looking to be part of an innovative team.

We’re delighted to share that our service team is growing, and we are searching for skilled professionals to join us at our brand-new facility in Kelowna!

In this role you will be a valued member of Dawson International Truck Centres, working in a permanent, full-time position of Service Advisor , reporting to the Manager of Service . Your base location will be Kelowna, British Columbia.

WHAT SUCCESS LOOKS LIKE

• Professionally greet customers, & answer phones
• Keep Customers updated on status & cost of repairs
• Assist in the time keeping of Technicians
• Manage invoice payments and files
• Open work orders, Sublet PO’s on work orders, & contact customer for PO’s to close work orders
• Process Repair orders
• Determine type of warranty, period of limitations, warranty status, and or cause of failure
• Check on product coverage

WHAT YOU BRING

• Minimum two (2) years Administrative experience
• Heavy Truck industry and / or mechanical knowledge and experience is preferred
• Strong written and verbal communication skills.
• Detail oriented and able to work under pressure.
• Knowledge of basic computer applications
• Previous OEM Service experience an asset

BENEFITS

Looking to be a key member of a well-established family-owned company? Our core values include : People First, Integrity, Respect and Excellence and as such we are committed to providing an environment that supports the growth and effectiveness of our employees and the organization. You will work for a company that offers an excellent compensation package, pension, and medical benefits, as well as learning and long-term advancement opportunities.

The Dawson Group is expanding our reach and need people like you to join us on our journey, and to help us continue safely connecting our communities.

Apply now to start the conversation!

Please visit our page to see more job opportunities.