Virtual Customer Service Specialist

AO Globe Life - Nzube Justin Ejifugha; Calgary; Remote; CAD 35,000 - 50,000; Full time

Job summary

AO Globe Life is seeking Virtual Customer Service Specialists to provide exceptional support to clients from home. The role involves connecting with customers via phone, email, and chat, guiding them through processes, and ensuring satisfaction. Ideal candidates are organized, motivated, and possess strong communication skills.

Benefits

Flexible schedule

Comprehensive benefits package

Thorough training and ongoing support

Opportunities for growth and advancement

Qualifications

• Strong communication skills and ability to work independently.
• Comfortable using computers and online tools for communication.
• Willingness to obtain HLLQP License.

Responsibilities

• Connect with customers through various online channels.
• Guide customers through processes and resolve issues.
• Keep accurate records of customer interactions.

Skills

Communication

Organization

Customer Service

Job description

AO Globe Life is seeking enthusiastic and customer-focused individuals to join our growing team as Virtual Customer Service Specialists . If you enjoy helping people, have strong communication skills, and are looking for a flexible work-from-home opportunity, we want to hear from you!

At AO Globe Life, we are dedicated to providing excellent service and support to our clients. As a Virtual Customer Service Specialist, you will be a key point of contact, ensuring our customers have positive and helpful experiences with our products and services.

What You Will Do :

• Connect with customers through various online channels (e.g., phone, email, chat) to understand their needs and provide assistance.
• Clearly explain our products and services and how they can benefit our customers.
• Guide customers through processes, answer their questions, and resolve any issues they may encounter.
• Build positive and helpful relationships with our customers.
• Work with other team members to ensure customers receive the best possible support.
• Keep accurate records of customer interactions and solutions provided in our system.
• Stay informed about AO Globe Life's offerings and any changes.
• Work towards achieving goals for customer satisfaction and efficient support.

What We Are Looking For :

• You communicate clearly and effectively with people.
• You are organized, can work independently, and are motivated to provide excellent service while working remotely.
• Experience in customer service or a related field is helpful but not required.
• You are comfortable using computers and online tools for communication and record-keeping.
• You are willing to obtain the required HLLQP License; support will be provided.
• You are legally allowed to work in Canada.

What We Offer :

• The chance to work from the comfort of your home, anywhere in Canada, with a flexible schedule.
• Competitive pay and a comprehensive benefits package, including health, dental, and vision coverage.
• Thorough training and ongoing support from experienced team members to help you succeed.
• A positive and collaborative virtual team environment.
• Opportunities for growth and advancement within AO Globe Life.
• Chances to connect with colleagues online and develop your professional skills.

Ready to Make a Difference for AO Globe Life Customers?

If you are a motivated and customer-oriented individual looking for a rewarding work-from-home career with a reputable company, we encourage you to apply for the Virtual Customer Service Specialist position at AO Globe Life.

Please submit your resume and a brief cover letter explaining why you are a great fit for our team. We look forward to learning more about you!

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