Service Advisor

Peterbilt Pacific; Kamloops; On-site; CAD 60,000 - 72,000; Full time

Benefits offered by this job

Extended Health & Dental Benefits

Premiums Paid by Employer

Paid Training

Long term job security

Employee Assistance Program

Job summary

Peterbilt Pacific is seeking a Service Advisor to act as the liaison between customers and technicians, maintain service records, and oversee repair scheduling. The role emphasizes customer communication, warranty processing, and maintaining accurate repair documentation.

Ideal candidates will have prior Service Advisor experience, strong organizational and communication skills, and solid knowledge of heavy-duty truck repairs.

Qualifications

• Previous experience as a Service Advisor.
• Grade 12 or GED required.
• In-depth knowledge of heavy-duty truck repairs.
• Excellent written and verbal communication skills.
• Strong personal organizational skills.
• Effective problem solving and negotiating skills.

Responsibilities

• Acquire and maintain customer and vehicle information.
• Consult vehicle file for recalls or warranty repairs.
• Open repair orders and enter job descriptions.
• Follow-up with customers about service repairs and items found.
• Provide support to Service Manager and Shop Foreman.

Skills

Service Advisor experience

Heavy-duty truck knowledge

Communication skills

Organizational skills

Problem solving

Education

Grade 12 or GED

Job description

The Service Advisor acts as the communication liaison between customers and the repair technicians as well as maintains service records and oversees the scheduling of repairs.

At Peterbilt Pacific, we aim to conduct our business as a well-respected organization; with integrity, excellence, productivity, and a positive attitude as our core values. We strive to have the highest care for our people, customers, and business partners. Every employee at Peterbilt Pacific is absolutely critical to our success. Our promise is to keep delivering the same award-winning service and value that our community has come to expect from our dealership group throughout the years.

• Extended Health & Dental Benefits
• Premiums Paid by Employer
• Paid Training
• Long term job security
• Employee AssistanceProgram

Responsibilities

• Acquire and maintain customer and vehicle information
• Consult vehicle file for outstanding recalls or warranty repairs
• Obtain credit approval if necessary
• Open repair orders and enter job descriptions
• Receive service department phone calls and direct to appropriate person as required
• Follow-up with customers about service repairs done and additional items found in need of repair
• Provide additional assistance to Service Manager, Warranty Admin and Shop Foreman, as required
• Other duties and projects as assigned

WARRANTY DUTIES

• Provide excellent customer service and maintain customer relationships
• Prepare information from repair orders, service reports, test results and troubleshooting to process engine, drivetrain and chassis warranty and extended warranty claims
• Prepare customs documents, locate, ship, track and tag failed warranty parts for return as requested by vendors
• Review warranty RO’s according to warrantability
• Review all warranty RO’s to ensure proper documentation and troubleshooting is completed and filled out
• Forward all warrantable work orders to the Centralized Warranty Department for processing
• Deal with warranty related customer inquiries in person and on the phone
• Determine warrantable status of repairs and aid in troubleshooting, obtaining repair authorization and instituting the correct repair procedure
• Taking and resolving customer complaints by phone and in person
• Notify customers of safety recalls, product support programs and warranty repairs outstanding
• Follow up with customers regarding parts ordered for warranty repairs and scheduling a repair once the parts have been sourced

Qualifications

• Previous experience as a Service Advisor
• Grade 12 or GED required
• In-depth knowledge of heavy-duty truck repairs
• Excellent written and verbal communication skills
• Strong personal organizational skills as they relate to workload, time management and setting priorities
• Effective problem solving and negotiating skills

Compensation Rate

• $60000 - $72 000 annually + Variable Compensation