Internal Service & Sales Liaison

Gateway Toyota; Edmonton; On-site; CAD 55,000 - 70,000; Full time

Benefits offered by this job

Benefits Package for permanent staff

Great team atmosphere

Friendly environment

Job summary

Gateway Toyota seeks an Internal Service Advisor to coordinate service and repairs for vehicles being traded, purchased, or reconditioned. You will work closely with the New & Used Vehicle Sales Departments to keep vehicles moving smoothly from inspection to delivery.

The role requires strong organization, outstanding communication, and the ability to manage multiple vehicles and deadlines in a fast-paced dealership environment. A collaborative, customer-focused mindset is essential.

Qualifications

• Detail-oriented with strong follow-up skills.
• Comfortable in a fast-paced dealership environment.
• Excellent communication with Sales, Technicians, Parts, and Management.

Responsibilities

• Act as the primary liaison between Service and New & Used Vehicle Sales.
• Coordinate inspections and service requirements for trade-ins and purchased vehicles.
• Review technician findings and determine repairs and maintenance.
• Prepare and maintain internal repair orders and communicate estimates to Sales.
• Ensure timely status updates and completion timelines to Sales and Management.
• Obtain authorization for additional work and coordinate with parts and detailing teams.
• Maintain smooth workflow to keep vehicles moving through reconditioning and delivery.

Skills

Organizational skills

Communication

Multitasking

Team player

Detail-oriented

Customer service

Tools

Repair order software

Dealership computer systems

Job description

Gateway Toyota seeks an Internal Service Advisor to coordinate service and repairs for vehicles being traded, purchased, or reconditioned. You will work closely with the New & Used Vehicle Sales Departments to keep vehicles moving smoothly from inspection to delivery.

The role requires strong organization, outstanding communication, and the ability to manage multiple vehicles and deadlines in a fast-paced dealership environment. A collaborative, customer-focused mindset is essential.