Service Advisor

AutoCanada; City of Spruce Grove; On-site; CAD 45,000 - 60,000; Full time

Job summary

A leading automotive dealership is seeking an experienced Service Advisor passionate about delivering exceptional customer service. You will estimate repair costs, welcome customers, and maintain records, ensuring a top-notch service experience. Join a dynamic team and enjoy a competitive compensation package along with health benefits and an employee vehicle purchase plan.

Benefits

Competitive compensation package

Health and Dental Benefits

Life Insurance

Employee Vehicle Purchase Plan

Employee and Family Assistance Program

Qualifications

• Minimum of 3 years dealership experience required.
• Proven ability to provide an exceptional customer experience.

Responsibilities

• Estimating cost and time for repairs.
• Welcoming customers and discussing their needs.
• Maintaining automotive records.

Skills

Customer Service

Communication

Organization

Education

Automotive Service Advisor Experience

Tools

CDK

Job description

Parkland Chrysler is currently looking for an experienced Service Advisor who is passionate about delivering an exceptional customer experience to join our growing team! We're looking for a friendly and motivational individual to fill this position. You will play a key role in curating the service experience for our valued clients who choose to service their vehicles at our dealership.

Your love of the automotive industry, cars in general and dealing with the public coupled with your commitment to delivering the highest level of customer service, while overcoming day to day obstacles will ensure your ultimate success as a Service Advisor.

What's in for you?

• Competitive compensation package
• Health and Dental Benefits
• Life Insurance
• Employee Vehicle Purchase Plan
• Employee and Family Assistance Program

Your Key Responsibilities

• Estimating the cost and time needed for a wide range of repairs.
• Welcoming customers and discussing their needs
• Answering customer inquiries, either in person or on the phone
• Develop repair estimates by taking the cost of materials, supplies, and labor into consideration.
• Prepare repair orders by detailing the vehicle’s problems or symptoms.
• Connecting customers to the right auto technician
• Test-driving vehicles to confirm the customers’ vehicle is repaired as needed.
• Maintaining automotive records by keeping track of problems and corrective actions

Qualifications :

• Minimum of 3 year dealership experience in an automotive Service Advisor role required
• CDK experience is an asset .
• Automotive knowledge
• Proven ability to provide an exceptional customer experience
• Ability to set and achieve targeted goals
• Ability to thrive in a fast-paced environment with many priorities
• Demonstrated communication and interpersonal skills
• Must be able to remain calm when customers and / or situations are not
• Organization and follow-up skills
• Experience and desire to work with technology
• Valid Alberta driver's license and clean driving record