Parts & Service Advisor

Fraserway RV; New Westminster; On-site; CAD 30,000 - 60,000; Full time

Job summary

Fraserway RV is looking for a Parts & Service Advisor to enhance customer experiences in the RV adventure journey. The role involves providing excellent customer service, managing inventory, and supporting service requests, guaranteeing standout service in a growing industry. Embrace the opportunity to be part of the #1 RV adventure company in Canada.

Benefits

Competitive Pay

Growth Opportunities

Comprehensive Benefits

Inclusive Company Culture

Work-Life Balance

Ongoing Training & Development

Qualifications

• Previous customer service experience required.
• Retail experience preferred.
• Reliable transportation to and from work.

Responsibilities

• Provide friendly, professional assistance to customers at the Point of Sale.
• Assist with parts inventory and service requests.
• Follow up with customers to ensure satisfaction.

Skills

Customer Service

Organizational Skills

Communication

Education

Completion of secondary education

Job description

Join to apply for the Parts & Service Advisor role at Fraserway RV

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Join to apply for the Parts & Service Advisor role at Fraserway RV

Shape Exceptional RV Experiences as Our Next Parts & Service Advisor!

Are you ready to dive into an exciting role where you can make a real difference in the RV adventure journeys of our customers? Do you thrive in a dynamic, fast-paced environment where your organizational skills and passion for customer service can shine? If so, we want you to join our team as our next Parts & Service Assistant at Fraserway RV!

As part of our Rentals department, you will play a pivotal role in supporting our operations and ensuring that every customer experience is seamless, from start to finish. You’ll work closely with our team to assist with parts inventory, service requests, and customer inquiries, helping to maintain the high standards that make Fraserway RV a leader in the industry.

Key Responsibilities

• Deliver Exceptional Customer Service: Provide friendly, professional assistance to customers at the Point of Sale, ensuring their needs are met with care and efficiency.
• Support Service & Parts Team: Assist with creating, managing, and closing work orders and estimates, helping our Service & Parts Advisors streamline operations.
• Manage Inventory: Ensure inventory levels are monitored and maintained, supporting the smooth operation of our service department.
• Ordering & Receiving Parts: Help with the timely ordering and receiving of parts, ensuring the department has what it needs to meet customer demand.
• Follow-Up with Customers: Proactively follow up to ensure customers are satisfied with their services, enhancing loyalty and retention.
• Warranty Administration: Assist with warranty processing, working closely with manufacturers as needed, under the direction of the Service & Parts Advisor.
• Maintain a Professional Workspace: Keep the service counter and desk area neat, organized, and presentable, ensuring a positive and professional environment.
• Other Duties: Take on additional tasks as directed by the Fixed Operations Manager to help drive team success and operational efficiency.
  
  

What We Offer

• Competitive Pay: $24 to $27 per hour, a minimum of 2+ years of relevant experience is required to qualify for the higher end of the pay range.
• Growth Opportunities: We invest in our team members! Gain hands-on experience and career advancement in the rapidly growing RV industry.
• Comprehensive Benefits: Access to our Company Matching World Vision Child Sponsorship Program and other employee benefits that support your well-being.
• Inclusive Company Culture: Join a team that values diversity, collaboration, and open communication. We believe in creating an environment where everyone can thrive.
• Work-Life Balance: We understand the importance of a balanced life and offer flexible scheduling options to meet your needs.
• Ongoing Training & Development: Enhance your skills with continuous learning opportunities and on-the-job training.
  
  

Requirements

• Completion of secondary education.
• Previous customer service experience, with a demonstrated ability to build positive relationships.
• Retail experience preferred, with a strong understanding of sales and transactions.
• Reliable transportation to and from work.
• Familiarity with RVs is an asset but not required—we’re happy to train the right candidate!
• Excellent communication skills, both verbal and written, to effectively collaborate with customers and team members.
  
  

Join Our Journey: Help Us Drive Canada’s #1 RV Adventure Company Forward

Since 1969, Fraserway RV has been a family-owned business driven by a simple goal: to anticipate, exceed, and earn lifelong trust from our customers. With decades of RVing experience, we have grown into Canada’s only coast-to-coast RV Sales & Rentals dealership, and we’re looking for passionate individuals to help us continue our growth story.

We’re proud to have been recognized with the RV Business Top 50 Dealer Award and the exclusive Blue Ribbon Award for excellence in customer care, staff training, marketing, and community service.

Our Vision

To be Canada’s #1 RV Adventure Company, inspiring individuals and families to fall in love with the RV lifestyle, create lifelong memories, and connect with nature through the joys of RVing.

Our Mission

As a team, we do everything possible to ensure our customers’ RV adventure dreams come true. We bring passion, expertise, and community commitment to every part of our business: Sales, Service, Parts, and Rentals. We serve not just our customers but also the communities where we live and work. Our team is dedicated to giving back, with a portion of each sale going to causes that make a difference, and our employees volunteering to strengthen our local connections.

If you're excited for your next adventure and want to join a forward-thinking company that values passion, expertise, and community, we want to hear from you!

Please submit your application, including your resume and cover letter. Please note that background checks will be conducted as part of our recruitment process. We thank all candidates for applying; however, only those selected for an interview will be contacted.

"#INDHP"

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

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