Service Advisor

Midas Auto Experts; Brampton; On-site; CAD 40,000 - 60,000; Full time

Benefits offered by this job

Free uniforms

Health insurance

Opportunity for advancement

Training & development

Vision insurance

Dental insurance

Job summary

Midas Auto Experts in Brampton is seeking a Service Advisor to support shop operations, enhance retail sales, and deliver outstanding customer service for vehicle inspections, diagnoses, and repairs.

You will develop estimates, source parts, present results to customers, and work with technicians to explain findings while maintaining a friendly, professional approach. Flexible schedule including weekends and holidays is requested.

Qualifications

• General automotive knowledge.
• 1 year experience in the automotive industry.
• Excellent customer service skills.
• Good communication skills.
• Team-building skills.
• Valid driver’s license.
• Ability to work a flexible schedule including weekends, evenings, and holidays.

Responsibilities

• Develop and present estimates, source parts and sell jobs to customers.
• Interpret inspection results (working with Technician) and present results to customers.
• Deliver superior customer service while listening and consulting customers.
• Contributing to the effectiveness of peers to promote success.
• Increase and optimize retail sales and shop profitability, achieving or exceeding shop objectives and goals.
• Maximize the safety and well-being of the shop employees and to be a good corporate citizen in the communities within which the shop operates.

Skills

Automotive knowledge

Automotive experience

Customer service

Communication skills

Teamwork

Driver's license

Flexible schedule

Job description

Benefits:

• Free uniforms
• Health insurance
• Opportunity for advancement
• Training & development
• Vision insurance
• Dental insurance

At Midas, we are dedicated to providing quality services to customer vehicles in the areas of inspection, diagnosis, and repair utilizing the expertise attained through ASE Certifications and/or years of automotive repair experience.

Responsibilities

The Service Advisor supports the Shop Manager in the optimization of the shop’s retail sales and profitability while delivering superior customer service, including:

• Develop and present estimates, source parts and sell jobs to customers
• Interpret inspection results (working with Technician) and present results to customers
• Deliver superior customer service while listening and consulting customers
• Contributing to the effectiveness of peers to promote success
• Increase and optimize retail sales and shop profitability, achieving or exceeding shop objectives and goals
• Maximize the safety and well-being of the shop employees and to be a good corporate citizen in the communities within which the shop operates

Qualifications

• General automotive knowledge
• 1 year experience in the automotive industry
• Excellent customer service skills
• Good communication skills
• Team-building skills
• Valid driver’s license
• Ability to work a flexible schedule including weekends, evenings, and holidays