Service Writer

Midas TORONTO 9916; Toronto; On-site; CAD 50,000 - 69,700; Full time

Job summary

Midas TORONTO 9916 in Toronto, Ontario is seeking an experienced professional to coordinate and enhance automotive repair service sales. This role involves developing estimates, responding to customer service issues, and overseeing work order preparation.

The ideal candidate should have at least 1 year of automotive service experience, an Associate Degree or equivalent, and necessary ASE certifications. The position offers a compensation range of $50,000 to $69,700 per year.

Qualifications

• At least 1 year of related experience in the automotive service business.
• Current and valid driver's license.
• Ability to work a flexible schedule including weekends, evenings, and holidays.

Responsibilities

• Develop and present estimates, source parts and sell jobs to customers.
• Oversee work order preparation and scheduling.
• Act in a store management capacity as needed on day-to-day operations.

Skills

Automotive service experience

ASE certifications

Supervisory skills

Service diagnosis skills

Business mathematical aptitude

Education

Associate Degree or Equivalent

Job description

At Midas, we are dedicated to providing quality services to customer vehicles in the areas of inspection, diagnosis, and repair utilizing the expertise attained through ASE Certifications and/or years of automotive repair experience.

Responsibilities

The purpose of this position is to enhance the retail sales and profitability of a store through coordinating and scheduling automotive repair service transactions and responding to related customer service issues.

• Develop and present estimates, source parts and sell jobs to customers
• Interpret inspection results (working with Technician) and present results to customers
• Oversee the processes of work order preparation and scheduling
• Respond to customer service concerns and problems
• Act in a store management capacity as needed on day-to-day operational activities
• Enhance the effectiveness of Human Resources and quality of service through providing training to service providers
• Monitors and control facility and asset utilization
• Enforce compliance with environmental and safety regulations and statutes

Qualifications

• Associate Degree or Equivalent
• At least 1-year related experience in the automotive service business
• ASE certifications as required
• Current and valid driver’s license
• Supervisory and management skills
• Service diagnosis and technical skills
• Business mathematical aptitude
• Ability to work a flexible schedule including weekends, evenings, and holidays

Compensation: $50,000.00 - $69,700.00 per year

Join Our Team

As one of the largest destinations for automotive services, Midas is dominating the industry in developing career paths and building relationships within the communities they serve.

At Midas, we take care of everything… tires, brakes, oil… so the opportunities to grow and develop expertise with Midas are endless.

MIDAS locations are independently owned and operated by franchisees. Your application will be directed to the MIDAS franchise location you applied to and all hiring and employment decisions will be made by that location’s management team. MIDAS is an equal opportunity employer with a strict policy against any form of discrimination.