Service Advisor

Westerra Equipment; Abbotsford; On-site; CAD 50,000 - 70,000; Full time

Job summary

Join a forward-thinking company as a Service Advisor, where you'll be the heartbeat of service operations. In this dynamic role, you'll connect customers with expert solutions, ensuring smooth operations and high levels of satisfaction. Your ability to coordinate technicians, schedule repairs, and maintain communication will be key to delivering exceptional service. With a focus on teamwork and problem-solving, this position offers a chance to make a real impact in a supportive environment that values trust and community. Take the next step in your career and help us create raving fans among our customers!

Benefits

Vacation

Extended benefits

RRSP matching plan

Qualifications

• 2-4 years of experience scheduling service work.
• Strong interpersonal skills and a positive attitude.

Responsibilities

• Coordinate technicians and schedule jobs using GPS.
• Ensure customer satisfaction through effective communication.
• Manage Planned Maintenance Agreements and reporting.

Skills

Positive and professional communication

Attention to detail

Customer service skills

Problem-solving skills

Organizational skills

Multitasking

General computer skills

Education

High School Diploma

Tools

Microsoft Office (Outlook, Word, Excel)

Job description

Are you ready to join a team recognized as a Platinum Certified Canada’s Best Managed Company and one of BC’s Top Employers? As part of Wesgroup Equipment, a trusted name in the industry, Westerra Equipment has been selling, renting, and servicing equipment across British Columbia, while also providing safety training to ensure effective machinery operation. We offer a wide range of equipment for industries like warehousing, milling, construction, drilling, and environmental processing. Join our team of People-Focused Problem Solvers and build a career where your contributions truly make a difference!

As a Service Advisor, you’ll be the heartbeat of our service operations—connecting customers with expert solutions while keeping our shop running smoothly. From scheduling repairs to coordinating technicians and ensuring timely follow-ups, your role is key to delivering top-tier service. If you thrive in a fast-paced environment where problem-solving, customer interactions, and teamwork come together, this is your chance to make an impact!

Key Responsibilities:

• Assist in coordinating shop and/or road technicians, as assigned.
• Schedule jobs and organize technician workload, using GPS to maximize productivity.
• Data entry of technician times, comments and job codes.
• Complete estimates and follow up with customer for approval to proceed with work.
• Assign work to the right technician and follow up to ensure job will be completed on time.
• Ensure work orders are closed and invoiced within 48 hours of job completion.
• Planned Maintenance Agreement management, including routine reporting and scheduling (PM’s).
• Coordinate parts for shop and/or field jobs, as required.
• Effectively communicate with customers to ensure high levels of customer satisfaction.
• Arrange freight for pick up and deliver of service work as required.
• Employ workplace health and safety practices at all times.
• Other responsibilities as assigned.

Required Knowledge, Skills and Abilities:

• Positive and professional communication with customers and teammates.
• Excellent attention to detail and a positive attitude, with good interpersonal skills.
• Excellent general computer skills and experience with Microsoft Office applications (Outlook, Word, Excel).
• Superb customer service skills.
• Excellent problem-solving skills.
• Self-motivated, organized and able to multitask.
• Able to learn and utilize operating data base.

Training, Education and experience:

• 2-4 years ofexperience scheduling service work.
• High School Diploma.

Compensation Package:

• Salary between $50,000 and $70,000 depending on experience and qualifications, along with vacation, extended benefits, and anRRSP matching plan.

Values:

• Build trust– with customers and each other.
• Be a team player– commit to working together to win.
• Be customer-focused– “wow” customers so they become raving fans.
• Support community– care for our people, our community and our planet.
• Deliver results– know what you need to do and get it done.

Working conditions:The Service Advisor is based out of the Abbotsford office and works 40 hours on average per week Monday to Friday.

Privacy Notice for Job Applicants: By applying, you consent to share your name and email with our third-party assessment provider solely for assessment purposes, if required. We will manage your data confidentially and will not use it for any other purpose. If you have any concerns, please contact our HR department at [e-mail].

Selection Process Notification: Due to the volume of applications, we will contact only the shortlisted candidates. Thank you for considering career opportunities with Westerra Equipment.