Service Administration & Dispatch Coordinator

Black & McDonald Limited; Dieppe; On-site; CAD 38,000 - 54,000; Full time

Job summary

Black & McDonald Limited in Dieppe, NB is seeking a Service Administrator to support the Service and Project teams. The role focuses on administrative duties, ensuring procedures are followed and JD Edwards is kept up to date.

Responsibilities include dispatching work orders, creating purchase orders, weekly project time entry, and preparing quotes for customers. The ideal candidate will deliver professional customer service and assist with invoicing and project administration.

Qualifications

• Experience in customer service and client interaction.
• Administration experience is an asset.
• Knowledge of accounting and pricing/quotations is an asset.
• JD Edwards or similar CRM experience is an asset.

Responsibilities

• Support the service line by dispatching work orders and handling inquiries.
• Open and manage work orders, create POs, and process invoicing tasks.
• Enter purchase order requests and perform weekly project time entry.
• Prepare guided quotes to customers and support service projects.
• Provide administrative support to managers, supervisors, and technicians.

Skills

Communicates Effectively

Customer Focus

Holds Self and Others Accountable

Problem Solving and Innovation

Teamwork and Collaboration

Education

Administration Certificate/Diploma asset

Tools

JD Edwards

CRM software

Basware

Microsoft Office

Job description

Black & McDonald Limited in Dieppe, NB is seeking a Service Administrator to support the Service and Project teams. The role focuses on administrative duties, ensuring procedures are followed and JD Edwards is kept up to date.

Responsibilities include dispatching work orders, creating purchase orders, weekly project time entry, and preparing quotes for customers. The ideal candidate will deliver professional customer service and assist with invoicing and project administration.