Service Admin/Service Writer

Autism Services; Kyle; Hybrid; CAD 42,000 - 54,000; Full time

Job summary

Pattison Ag in Kyle, Canada seeks a Service Admin (Service Writer) to greet customers, handle calls, and support the service department with a full range of admin tasks.

You will coordinate repair/service/warranty orders, communicate with customers and service technicians, and participate in training to grow your skills in a fast-paced agricultural dealership.

Qualifications

• Previous Service Admin experience.
• Knowledge of accounting practices.
• Strong MS Office and internet skills.
• Legally eligible to work in Canada.
• Flexible hours, weekends and holidays.
• Grade 12 education or equivalent.
• Experience in agriculture is an asset.

Responsibilities

• Manage customer repair/service/warranty orders and reporting.
• Perform admin duties accurately and efficiently.
• Field customer inquiries to the Service Dept.
• Maintain Work In Progress and Product Improvement Program processes.
• Work with Service Techs to ensure accurate customer communication.
• Participate in training to develop skills and knowledge.
• Follow all safety regulations.
• Build positive and productive relationships with all departments.

Skills

Communication skills

Organizational skills

Detail-oriented

Positive attitude

Customer service

Team player

Education

Grade 12 education

Tools

MS Office

Internet skills

Job description

Application Information

At Pattison Ag we seek talent ready to GROW, CONNECT & EVOLVE with us! We are looking for a Service Admin (Service Writer) to join our fast-paced energetic dealership in Kyle. This is a great chance to be the initial customer support for the service team by greeting customers, answering phone calls, & performing a full range service dept activities. You will deliver quality work in one of Canadas top John Deere dealer organizations through positive interactions in a friendly and collaborative environment that encourages learning and growth.

Responsibilities

• Manage customer repair/service/warranty order & reporting
• Perform admin duties accurately/efficiently
• Field customer inquiries to the Service Dept
• Maintain Work In Progress & Product Improvement Program processes
• Work with Service Techs to ensure & and accurate customer communication
• Participate in training to develop skills/knowledge
• Follow all safety regulations
• Build positive & productive relationships with all depts

Requirements

• Previous Service Admin experience
• Knowledge of accounting practices
• Excellent computer skills in MS Office & internet functions
• Positive attitude, attention to detail
• Exceptional communication & organizational skills
• A minimum Grade 12 education/equivalent
• Experience in an ag related field an asset
• Ability to work flexible hours, varying shifts, weekends, holidays
• Must be legally intitled to work in CA