Service Account Manager – Robotics

ABB Schweiz AG; Montreal; On-site; CAD 70,000 - 110,000; Full time

Job summary

An established industry player is seeking a motivated Service Account Manager to lead customer satisfaction and service operations across Quebec and Eastern Canada. This role is crucial for managing service accounts and driving revenue for advanced robotics solutions. The ideal candidate will possess a strong technical background and excellent interpersonal skills, ensuring successful client relationships. Join a company recognized as one of Canada's Best Employers, where innovation and collaboration thrive, and contribute to shaping sustainable solutions in the robotics sector.

Benefits

Retirement plan

Accident insurance

Healthcare plan

Wellbeing program

Qualifications

• 5+ years in service account management, ideally in robotics or automation.
• Strong technical understanding of robotics systems.
• Fluency in French and English is essential.

Responsibilities

• Manage service accounts and ensure customer satisfaction in Quebec and Eastern Canada.
• Drive service revenue through upselling and managing customer relationships.
• Coordinate with technical teams for installation and maintenance of robotic systems.

Skills

Service Account Management

Robotics Knowledge

Customer Relationship Management

Analytical Skills

Problem-Solving

Bilingual (French and English)

Education

Degree in Engineering or Mechatronics

Tools

CRM Systems

Service Management Tools

Job description

Service Account Manager – Robotics

At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration — combined with a focus on diversity, inclusion, and equal opportunities — are key drivers in our aim to empower everyone to create sustainable solutions. Write the next chapter of your ABB story.

This position reports to

Service Manager

Your role and responsibilities

We are seeking a highly motivated and experienced Service Account Manager to oversee service operations and customer satisfaction across the Quebec and Eastern Canada region. In this key role, you will be responsible for managing service accounts, driving service revenue, and ensuring customer success for our advanced robotics solutions in industrial settings. This is a client-facing, field-based role requiring a strong technical background, excellent interpersonal skills, and proven experience in managing accounts within the robotics or automation sector.

Key Responsibilities

1. Serve as the primary point of contact for service-related matters for customers in the Quebec and Eastern Canada region.
2. Manage service contracts, renewals, and support agreements to maximize customer retention and satisfaction.
3. Work closely with internal technical teams to coordinate installations, maintenance, and repair of robotic systems.
4. Develop, maintain, and grow long-term customer relationships, acting as a trusted advisor for post-sales service support. Build yearly and long-term Strategic Account and Regional Sales plans.
5. Generate service sales leads and develop new market opportunities by utilizing market trend information and exploring potential new service portfolios.
6. Drive service revenue through upselling service offerings, spare parts, and upgrade opportunities. Manage opportunity pipeline and all customer interactions via SFDC.
7. Ensure KPIs for customer satisfaction, response time, and issue resolution are consistently met.
8. Represent the company at regional trade shows and customer events when needed.

Qualifications

• Minimum 5 years of experience in service account management, preferably in robotics, automation, or industrial machinery.
• Strong technical understanding of robotics systems and their applications.
• Proven ability to manage and grow complex service accounts across multiple industries.
• Fluency in French and English is required, with French being essential.
• Willingness to travel regularly within Quebec and Eastern Canada (up to 50%).
• Experience working with industrial customers in sectors such as automotive, manufacturing, logistics, or aerospace.
• Background in engineering, mechatronics, or related technical field.
• Strong analytical and problem-solving skills with a customer-centric mindset.
• Familiarity with CRM systems and service management tools.

Benefits

• Retirement plan
• Accident insurance
• Healthcare plan
• Wellbeing program

More about us

We look forward to receiving your application. To learn more about ABB, visit our website at www.abb.com. For nine consecutive years, ABB Canada has been recognized as one of Canada's Best Employers by Forbes magazine. We are committed to providing a caring workplace where everyone collaborates, feels valued, respected, included, and supported. We respect the Employment Equity Program and aim for our workforce to be truly representative of women, aboriginal people, visible minorities, and persons with disabilities. ABB provides reasonable accommodations to applicants with disabilities and encourages self-identification during the application process. Our Military Reservist Policy supports Canada's Reserve Force members, offering flexibility for military training and activities while maintaining job security, benefits, and privileges, including up to 15 paid training days per year and extended leave for operations in Canada and abroad.