Service Account Manager – Quebec and Maritime

ABB Schweiz AG; Montreal; On-site; CAD 70,000 - 100,000; Full time

Job summary

A leading engineering company is seeking a Service Account Manager for the Quebec and Maritime territory. This role focuses on developing account strategies, driving sales of drives and motors services, and fostering strong customer relationships. Ideal candidates will have a background in mechanical or electrical engineering, alongside significant experience in sales within the relevant market.

Benefits

Retirement plan

Accident insurance

Healthcare plan

Wellbeing program

Qualifications

• Minimum 5 years of experience in service drives and motors sales.
• Strong Health and Safety culture.
• Good knowledge of the service and aftermarket industry.

Responsibilities

• Develop, implement, and manage account strategy for local / strategic accounts.
• Coordinate sales activities and manage customer problem resolution.
• Monitor competitors’ activity and formulate response strategies.

Skills

Communication

Customer Service Orientation

Problem Solving

Analytical Skills

Education

Bachelor's degree in mechanical or electrical engineering

Tools

Salesforce

Job description

Service Account Manager – Quebec and Maritime

At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. Write the next chapter of your ABB story.

This is a position with grade

12

This position reports to

Local Division Manager

Your role and responsibilities

Reporting to the Service Sales manager, you will develop, implement, and manage the account strategy for local / strategic account(s) focused on share of wallet growth, profitability, and customer satisfaction. You will coordinate sales activities and manage resolution of specific customer problems. Join a passionate team with energy, customer focus, and operate in a high-speed environment. The account manager will be responsible for the Quebec and Maritime territory.

• Understand the key drivers of the relevant customer’s business and their environment to interpret the impact and opportunities for ABB’s drives and motors services.
• Define and propose sales targets for the account and ensure achievement through structured follow-up across divisions and countries.
• Sell products, solutions, and services with a focus on volume, mix, and profitability targets, representing the entire ABB group.
• Create added value for both the customer and ABB by ensuring a coordinated sales approach (e.g., frame agreements, AVL-related actions).
• Apply standardized Marketing and Sales (M&S) processes and tools (Salesforce, account plans, AVLs) for the account.
• Lead the development and implementation of the account plan and growth actions.
• Monitor competitors’ activity and formulate appropriate response strategies.

Qualifications for the role

• Minimum 5 years of experience in service drives and motors sales in Quebec and Maritime markets or relevant experience.
• Bachelor’s degree in mechanical or electrical engineering or equivalent.
• Strong Health and Safety culture.
• Excellent verbal and written communication skills.
• Strong customer service orientation and relationship-building skills.
• Good knowledge of the service and aftermarket industry.
• Effective problem-solving skills.
• Experience with Salesforce or similar CRM platforms.
• Analytical skills to analyze data and make informed decisions.

Benefits

• Retirement plan
• Accident insurance
• Healthcare plan
• Wellbeing program

More about us

****Referral bonus premium $1,500.00**** We look forward to receiving your application. To learn more about ABB, visit our website www.abb.com. ABB Canada has been recognized for nine consecutive years as one of Canada's Best Employers by Forbes. We are committed to a caring workplace that values diversity, inclusion, and equal opportunities. We support policies that respect the Employment Equity Program, aiming for a workforce representative of women, aboriginal peoples, visible minorities, and persons with disabilities. Reasonable accommodations will be provided to applicants with disabilities. Our Military Reservist Policy supports Canada's Reserve Force members with flexibility for training and activities, ensuring career continuity.