HVAC Service & Accounts Coordinator

Broadway Refrigeration & Air Conditioning Co. Ltd; Burnaby; On-site; CAD 52,000 - 70,000; Full time

Job summary

Broadway Refrigeration & Air Conditioning Co. Ltd is seeking a Service & Account Coordinator to support sales, dispatch and administration for HVAC, plumbing and refrigeration projects. The role involves maintaining databases, coordinating permits and licenses, and assisting with quotations and proposals.

Located in Burnaby, the office supports large multi-unit projects and the Lower Mainland. The successful candidate will have a diploma or degree, strong communication skills, and the ability to

Qualifications

• Diploma, degree or relevant industry experience.
• Technical aptitude is essential.
• Excellent verbal and written communication skills.
• Proven time-management and organizational skills.
• Self-starter with ability to work in a fast-paced environment.
• Customer service experience is a plus.
• Team-oriented with strong interpersonal skills.
• Able to handle stress and tight deadlines.

Responsibilities

• Overall support for sales, dispatch & administrative team
• Maintain customer database
• Lead generation and cold calling
• Coordination of Worksafe, permitting, business licenses, insurance, certifications and memberships
• Employee onboarding
• Customer and safety portal management
• New and existing customer procurement preparation
• HVAC/R & Plumbing repair quotations & proposals
• RFP/RFQ preparation
• Mechanical takeoffs, RFIs, Schedules, Closeout documents
• Account management
• Account retention
• Event planning

Skills

Diploma/degree

Technical aptitude

Team oriented

Emotional intelligence

Communication skills

Time management

Self-starter

Computer savv y

Detail oriented

Education

Diploma/Degree

Job description

Broadway Refrigeration & Air Conditioning Co. Ltd is seeking a Service & Account Coordinator to support sales, dispatch and administration for HVAC, plumbing and refrigeration projects. The role involves maintaining databases, coordinating permits and licenses, and assisting with quotations and proposals.

Located in Burnaby, the office supports large multi-unit projects and the Lower Mainland. The successful candidate will have a diploma or degree, strong communication skills, and the ability to