Server - Commodore Ballroom

Live Nation Entertainment; Vancouver; On-site; CAD 32,000 - 52,000; Full time

Job summary

Live Nation Entertainment is hiring a Server in Toronto, ON to be part of the opening team for History, a state-of-the-art venue with a capacity of up to 2,500, hosting over 200 concerts and events annually.

You will provide exclusive premium service in our VIP areas, demonstrate knowledge of food and beverage offerings, upsell with the POS system, and coordinate with kitchen and bar staff to deliver an exceptional guest experience during events.

Qualifications

• Must be Smart Serve certified and at least 19 years old.
• Minimum of 3 years experience serving in a premium, fast-paced environment.
• Knowledge of various spirits, beers, wines and champagnes.
• Experience using POS systems; Appetize an asset.
• Experience delivering drinks and maneuvering trays through large crowds.

Responsibilities

• Provide premium service in VIP areas, serving food and beverages during events.
• Demonstrate complete understanding of food and beverage offerings and make recommendations.
• Utilize Point of Sales systems to process orders and upsell in real time.
• Coordinate with service staff, kitchen staff, and bartenders to ensure guest satisfaction with food and service.
• Create an atmosphere of teamwork and support colleagues to win.

Skills

Smart Serve Certification

Excellent communication

Upselling skills

Stand for long periods

Tools

Point of Sale systems

Appetize POS

Job description

Job Summary:

SERVER

Toronto, ON

Who are we?

Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 500 million tickets sold annually and more than 12,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 40,000 shows and 100+ festivals annually for nearly 4,000 artists in over 40 countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect over 1,000 brands with the 98 million fans that attend Live Nation Entertainment events each year. For additional information, visit www.livenationentertainment.com.

Who are you?

Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on!

The Role:

You will have the opportunity to be apart of the opening team for Live Nation’s newest Canadian venue, History. A state of the art venue, with a capacity of up to 2,500 and the goal of hosting over 200 concerts and events annually, you will play a big role in truly making this venue a Toronto staple. If you are ready be apart of Toronto’s most memorable and historic shows then you better keep on reading!

Responsibilities:

• Provide an exclusive premium service experience to members of our VIP areas; serving food and beverages during events delivering an exemplary guest experience
• Demonstrate complete understanding of food and beverage offerings and make appropriate recommendations
• Utilize Point of Sales systems to adequately process orders and to upsell in real time.
• Communicate with service staff, kitchen staff, and bartenders to coordinate entire station and ensure guest satisfaction with the food and service
• Create an atmosphere where coworkers are connected and committed through seamless communication and the willingness to help others win

Qualifications

• Must be Smart Serve Certified and at least 19 years of age or older
• Minimum of 3 years experience serving in a premium, fast-paced environment. Those with previous bottle service & casual fine dining experience an asset
• Knowledge of various spirits, beers, wines and champagnes
• Experience using point of sales systems; Appetize an asset, but not required
• Experience delivering drinks and maneuvering trays through large crowds
• You understand the art of upselling and enjoy meeting daily sales incentives
• Experience requesting ID’s for anyone whom looks under the legal drinking age and recognizing validity
• Must be able to stand during scheduled shift, withstand repetitive walking, reaching, and bending for long periods of time
• Working knowledge of cocktail tray service, basic food service, and responsible alcohol service
• Have an incredible ability to thrive in a fast-paced and high volume environment while maintaining a first-in-class hospitality and food and beverage experience
• Strong communication skills, including listening skills and ability to communicate with guests and respond to inquiries
• You’ve found the balance of being respectful and professional whilst being fun and jovial in a work environment
• A passion for live events and desire to ensure every customer experience is exceptional!
• Must be able to work evenings, weekends and holidays as required
• COVID-19 vaccination will be required for this position subject to legally valid exemptions

We thank all applicants for their interest, however, only those chosen for an interview will be contacted.

Physical Requirements/Work Environment

Sits for extended periods of time at a computer station or work desk; stands and walks throughout the day; occasionally move about inside the office to access file cabinets, office machinery, etc.; uses hands and fingers to operate computers and office equipment for up to 8 hours each day; lifts up to 10 pounds regularly; exposed to typical office environment conditions and noise levels.

Employment Equity

Live Nation Canada strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by provincial and/or federal law. Accommodations for candidates with disabilities are available on request during all aspects of the recruitment and selection process. If accommodation is needed during the recruitment and selection process, please contact us and we will work with you to meet your accessibility needs.

Hiring Practices

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Live Nation Entertainment recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Live Nation Entertainment may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, Internet recruiting, job fairs, college recruiting and search firms. This job description is a summary of duties that are expected to be performed. Duties outlined on this job description may not be all-inclusive, and can be modified at any time if requested by management.

Live Nation Entertainment will never request payment or equipment purchases as part of the hiring process. Recruiters will only contact candidates from official Live Nation or affiliated brand email domains.