Server - Commodore Ballroom

Live Nation Canada, Inc.; Vancouver; On-site; CAD 2,066,000 - 3,444,000; Part time

Benefits offered by this job

Employee ticketing program

Healthcare benefits

Flexible scheduling

Job summary

Live Nation Canada, Inc. is opening a new premium venue team for events in Toronto. The role focuses on delivering exceptional VIP service, coordinating with staff, and upselling beverages and food during high-volume events.

Successful candidates will have Smart Serve certification, 3+ years in premium hospitality, and comfort with POS systems. Evening, weekend, and holiday shifts are required at a state-of-the-art venue.

Qualifications

• Must be Smart Serve certified and at least 19 years of age or older.
• Minimum of 3 years serving in a premium, fast-paced environment.
• Bottle service and casual fine dining experience is an asset.
• Knowledge of various spirits, beers, wines and champagnes.
• Experience using point of sale systems.
• Appetize is an asset but not required.
• Experience delivering drinks and maneuvering trays through large crowds.
• Strong upselling skills and ability to meet daily sales incentives.
• Ability to verify IDs and enforce legal drinking age.

Responsibilities

• Provide premium service in VIP areas, serving food and beverages during events.
• Demonstrate thorough knowledge of offerings and make recommendations.
• Use POS to process orders and upsell in real time.
• Coordinate with service staff, kitchen, and bartenders to ensure guest satisfaction.
• Foster a collaborative, high-energy team environment.

Skills

Premium service

Smart Serve

Upselling

Communication skills

Team coordination

Standing for long shifts

Food & beverage knowledge

Education

High school diploma or equivalent

Tools

POS systems

Appetize POS

Job description

Job Summary

SERVER Toronto, ON

Who are we?

Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 500 million tickets sold annually and more than 12,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 40,000 shows and 100+ festivals annually for nearly 4,000 artists in over 40 countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect over 1,000 brands with the 98 million fans that attend Live Nation Entertainment events each year. For additional information, visit www.livenationentertainment.com.

Who are you?

Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on!

The Role

You will have the opportunity to be apart of the opening team for Live Nation’s newest Canadian venue, History. A state of the art venue, with a capacity of up to 2,500 and the goal of hosting over 200 concerts and events annually, you will play a big role in truly making this venue a Toronto staple. If you are ready be apart of Toronto’s most memorable and historic shows then you better keep on reading!

Responsibilities

• Provide an exclusive premium service experience to members of our VIP areas; serving food and beverages during events delivering an exemplary guest experience
• Demonstrate complete understanding of food and beverage offerings and make appropriate recommendations
• Utilize Point of Sales systems to adequately process orders and to upsell in real time.
• Communicate with service staff, kitchen staff, and bartenders to coordinate entire station and ensure guest satisfaction with the food and service
• Create an atmosphere where coworkers are connected and committed through seamless communication and the willingness to help others win

Qualifications

• Must be Smart Serve Certified and at least 19 years of age or older
• Minimum of 3 years experience serving in a premium, fast-paced environment.
• Those with previous bottle service & casual fine dining experience an asset
• Knowledge of various spirits, beers, wines and champagnes
• Experience using point of sales systems
• Appetize an asset, but not required
• Experience delivering drinks and maneuvering trays through large crowds
• You understand the art of upselling and enjoy meeting daily sales incentives
• Experience requesting ID’s for anyone whom looks under the legal drinking age and recognizing validity
• Must be able to stand during scheduled shift, withstand repetitive walking, reaching, and bending for long periods of time
• Working knowledge of cocktail tray service, basic food service, and responsible alcohol service
• Have an incredible ability to thrive in a fast-paced and high volume environment while maintaining a first-in-class hospitality and food and beverage experience
• Strong communication skills, including listening skills and ability to communicate with guests and respond to inquiries
• You’ve found the balance of being respectful and professional whilst being fun and jovial in a work environment
• A passion for live events and desire to ensure every customer experience is exceptional!
• Must be able to work evenings, weekends and holidays as required
• COVID-19 vaccination will be required for this position subject to legally valid exemptions

Physical Requirements/Work Environment

• Sits for extended periods of time at a computer station or work desk
• stands and walks throughout the day
• occasionally move about inside the office to access file cabinets, office machinery, etc.
• uses hands and fingers to operate computers and office equipment for up to 8 hours each day
• lifts up to 10 pounds regularly
• exposed to typical office environment conditions and noise levels

Employment Equity

Live Nation Canada strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by provincial and/or federal law. Accommodations for candidates with disabilities are available on request during all aspects of the recruitment and selection process. If accommodation is needed during the recruitment and selection process, please contact us and we will work with you to meet your accessibility needs.

Hiring Practices

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Live Nation Entertainment recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Live Nation Entertainment may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, Internet recruiting, job fairs, college recruiting and search firms. This job description is a summary of duties that are expected to be performed. Duties outlined on this job description may not be all-inclusive, and can be modified at any time if requested by management.

Recruiters will only contact candidates from official Live Nation or affiliated brand email domains.

Company Overview

Recognized for seven years as a Great Place to Work and named one of Fortune’s World’s Most Admired Companies, Live Nation Entertainment is the world’s leading live entertainment company comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Our world-class teams specialize in all aspects of the live entertainment industry, from ground-breaking innovations in ticketing, global venue development and operations, concert promotion and production, sales and brand partnerships, and unparalleled artist management supported by professionals in all facets of corporate operations. We believe in taking care of the countless employees helping artists bring live music to fans all around the world. Our many unique benefit programs are designed to help our teams live life to the fullest including generous vacation, healthcare, retirement benefits, student loan repayment, tuition reimbursement, six months of paid caregiver leave for new parents including fostering and perks like Roadie Babies helping new parents care for their babies on work trips. And of course, access to free live events through our exclusive employee ticketing program. There is no bigger stage for your career. See what your future looks like at Live Nation Entertainment.