Server Captain - The Longhorn Saloon

The Adventure Group; Whistler; Hybrid; CAD 21,000 - 30,000; Full time

Benefits offered by this job

Food & beverage discount

Adventure perks

Accommodation discounts

Spa & wellness discounts

Local partner discounts

Flexible schedules

Staff events

Career growth

Job summary

The Longhorn Saloon, owned by The Adventure Group in Whistler, seeks a Server Captain to lead the floor in a fast-paced, high-energy setting. You will deliver warm hospitality, drive sales, and guide the server team to exceptional guest experiences.

With 1–2+ years of serving experience and bottle service knowledge, you’ll mentor staff, uphold service standards, and stay calm under pressure while creating memorable evenings for guests and locals alike.

Qualifications

• 1–2+ years serving in a busy venue
• Bottle service experience is a strong asset
• Confident, engaging communicator with guests
• Naturally sales-driven and comfortable asking for the sale
• Strong hospitality focus creating memorable experiences
• Proven ability to build rapport with guests and community
• Highly organized and detail-oriented
• Able to lead and support other servers
• Positive attitude and strong work ethic
• Calm, solutions-focused under pressure
• Willingness to learn product knowledge and upsell

Responsibilities

• Deliver warm, genuine Longhorn hospitality from guest arrival to service completion
• Efficiently manage your section while engaging guests and upholding standards
• Build rapport with guests and encourage repeat visits
• Confidently upsell food, drinks, premium products and experiences
• Lead and coach fellow servers to maintain pace and teamwork
• Communicate issues or feedback to Lead Server or Manager
• Drive revenue through product recommendations and community connections
• Maintain energy and set a positive tone for the floor

Skills

Serving experience

Bottle service

Guest interaction

Sales-driven

Communication

Organization

Coaching others

Calm under pressure

Product knowledge

Job description

Lead the floor, set the pace, and create unforgettable guest experiences at one of Whistler’s most iconic après venues!

Who We Are

At Gibbons Whistler, we’re all about Making People Happy. Since 1979, we have been the backbone of Whistler hospitality bringing people together through unforgettable experiences.

Everything we do is rooted in our core values: Encourage Trust, Have Fun, Show Kindness, Lead With Purpose, and Commit to Excellence.

The Opportunity

Join the team at The Longhorn Saloon as a Server Captain and be part of one of Whistler’s most iconic après and nightlife venues. We’re looking for an experienced, guest-focused server who can lead by example in a fast-paced, high-energy environment. You’ll deliver exceptional service, drive sales, and help keep the floor running smoothly while supporting and guiding the server team. If you’re confident, organised, naturally sales-driven, and know how to create memorable guest experiences, this is your chance to step into a key role at one of Whistler’s busiest venues.

Wage and Perks of the Job

• $18.25 per hour PLUS tips!
• 50% off food & beverageat all Gibbons venues
• Adventure perks:50% off The Adventure Group for you and 20% off for your friends & family
• Accommodation discounts: 25% off at The Adara Hotel and Gibbons Life Condos
• Wellness perks:20% off at The Spa at Whistler
• Exclusive partner discounts at local Whistler businesses
• Flexible schedules and a supportive team culture
• Access to community events and staff appreciation nights
• Growth opportunities in Whistler’s most dynamic hospitality group – we’re passionate about promoting from within and supporting your career journey.
• Immersive work environment steps from the mountains – we take our core purpose of “Have Fun” very seriously.

What You Bring to the Table

• 1–2+ years of serving experience in a busy, high-volume restaurant, bar, or nightlife environment
• Previous bottle service experience is a strong asset
• Confident, engaging communicator with strong guest interaction skills
• Naturally sales-driven and comfortable asking for the sale
• Strong understanding of hospitality and creating memorable guest experiences
• Proven ability to build genuine rapport with guests and community connections
• Highly organized, detail-oriented, and aware of what’s happening around you
• Confident supporting, guiding, and setting the pace for other servers
• Positive attitude, strong work ethic, and willingness to jump in wherever needed
• Calm and solutions-focused under pressure
• Strong product knowledge, or the willingness and ability to learn quickly
• Available to work evenings, weekends, après, and peak-season shifts

Your Days Will Look Like

Own Your Section & Your Guests

• Deliver warm, genuine and confident Longhorn hospitality from the moment guests arrive.
  Manage your section efficiently while maintaining strong guest engagement and service standards
• Build genuine rapport with guests and create experiences that encourage them to return.
  Anticipate guest needs and remain visible, attentive and proactive throughout service.
  Confidently recommend food, drinks, premium products, upsells and experiences.

Drive Revenue

• Actively drive sales through strong product knowledge, recommendations and confident selling
• Build community connections and guest relationships that turn first-time visitors into regulars.
• Develop rapport with locals, industry, returning guests and key community contacts.
• Understand the importance of table spend, bottle service, premium products and add-ons.
• Recognise opportunities to increase revenue without compromising the guest experience.

Lead From the Floor

• Assist the Lead Server with managing and supporting the server team.
• Help set the floor up for a successful service, including reservations, floor plans, sections, side duties, product availability and pre-service preparation.
• Maintain awareness of the entire floor — not just your own section.
• Support junior and developing servers through coaching, guidance and leading by example.
• Communicate service issues, guest feedback and operational challenges to the Lead or Manager.
• Help maintain accountability, urgency and teamwork throughout the shift.

Manage the Pace

• Confidently manage multiple tables, tasks and priorities simultaneously in a high-volume environment.
• Remain calm, organised and solutions-focused when the unexpected happens.
• Communicate clearly with servers, support staff, hosts, kitchen, ar and management.
• Understand that the floor is a team environment — jump in wherever you're needed.
• Maintain speed and efficiency without allowing service to become impersonal.
• Deliver confident and professional bottle service experiences.
• Understand bottle presentations, table service, mixers, glassware and premium upselling.
• Help create the energy and atmosphere that makes Longhorn one of Whistler’s must-visit venues.

Sound like a fit?

Be part of Longhorn Saloon, where every shift is fast-paced, fun, and full of opportunities to deliver unforgettable guest experiences while being part of an energetic, team-driven atmosphere.

At Gibbons Whistler, our core values—Encourage Trust, Have Fun, Show Kindness, Lead With Purpose, and Commitment to Excellence—guide everything we do. We believe that fostering diversity, equity, and inclusion is essential to living by these core values. We warmly welcome applicants of all backgrounds, identities, and experiences to join us in creating a workplace where kindness thrives and we make people happy!