Global Zendesk Platform Operations Leader (AI & Automation)

Canadian Inclusion; Mississauga; Hybrid; CAD 140.000 - 155.000; Vollzeit

Benefits dieser Stelle

Hybrid work arrangement

Great Place to Work Certification (202

Competitive benefits

Zusammenfassung

Ingram Micro Canada in Mississauga, Ontario, is seeking a Manager, Business Platform Operations (Zendesk) to lead the global strategy, operations and transformation of the Zendesk platform. This hybrid role blends strategic leadership with hands-on delivery across the organization.

You will manage a global team, drive AI-powered capabilities, governance, and continuous improvement, and partner with product, engineering and data teams.

Qualifikationen

• 8-10+ years leading enterprise business systems or platform operations.
• 5+ years of global people leadership experience.
• Experience implementing platform governance, automation and AI.
• Strong stakeholder management and executive communication skills.

Aufgaben

• Define and execute the Zendesk roadmap and platform strategy.
• Lead global operations, governance, and support for Zendesk and related systems.
• Drive platform stability, security, KPIs, SLAs, and adoption.
• Lead a globally distributed team with coaching and succession planning.
• Drive AI, automation, self-service, and continuous improvement initiatives.
• Partner with Product, Engineering, Data, and Business teams.

Kenntnisse

Leadership

Stakeholder management

Strategic thinking

Analytical skills

Communication

Ausbildung

Bachelor's degree in computer science or related field

Tools

Zendesk

ServiceNow

AI-enabled service management

Jobbeschreibung

Ingram Micro Canada in Mississauga, Ontario, is seeking a Manager, Business Platform Operations (Zendesk) to lead the global strategy, operations and transformation of the Zendesk platform. This hybrid role blends strategic leadership with hands-on delivery across the organization.

You will manage a global team, drive AI-powered capabilities, governance, and continuous improvement, and partner with product, engineering and data teams.