Senior Workday Engagement Manager

Kainos Smart; Toronto; On-site; CAD 100,000 - 130,000; Full time

Job summary

Join a dynamic and diverse team at Kainos Smart as a Senior Workday Engagement Manager. You will lead the implementation of Workday solutions, ensuring project profitability, managing client relationships, and delivering top-tier service. Your expertise in project management and customer focus will drive success in this critical role, contributing significantly to transformative projects that impact global clients.

Qualifications

• Experience in implementing back-office systems in IT or consulting.
• Full lifecycle project management experience.
• Strong relationship-building and negotiation skills.

Responsibilities

• Manage successful implementation of Workday solutions.
• Lead project planning, resourcing, and customer satisfaction.
• Serve as the key client interface and manage expectations.

Skills

Project Management

Customer Relationship Management

Negotiation

Communication

Risk Management

Job description

When you join Kainos, you get to think beyond limitations to make an immediate and positive impact – like transforming digital services for millions of citizens or helping Fortune 500 companies get live and thrive on Workday.

You’ll be part of a people-first culture that is growing around the world. We’re a creative, committed, and diverse group of individuals who succeed as a team.

At Kainos your ideas are heard and valued and you’ll leave a legacy that you can feel proud of. Join us and discover how our people write our story.

MAIN PURPOSE OF THE ROLE & RESPONSIBILITIES IN THE BUSINESS :

As a Senior Workday Engagement Manager at Kainos, you’ll fully manage the successful implementation of Workday solutions for customers by working closely with customer business teams and internal delivery teams to drive the scope, definition, and delivery of solutions that are fit for purpose and commercially viable.

You’ll take accountability for the complete delivery lifecycle alongside the sales and capability Solution Architects.

You’ll manage all aspects of your projects, which will typically be either one large, complex project or multiple smaller projects. This will include project planning, resourcing, milestone tracking, commercial management, and customer satisfaction.

Commercially managing the implementation of global Workday programs from pre-sale through implementation to handover to AMS (Application Management Services).

Acting as the key client interface between functional and technical teams and the client.

Pragmatically offering domain experience (HCM, Fins, Payroll, or relevant Workday capabilities) to provide functional insight and thought leadership.

Managing all aspects of delivery including project planning, resourcing, milestone tracking, commercial management, and customer satisfaction.

Leading and supporting blended teams of colleagues, client, and partner resources to share knowledge and develop an integrated delivery ethic.

Agreeing objectives, outputs, milestones, timescales with the client, along with associated contract and commercial terms.

Identifying requirements, business processes, application configurations, testing plans, and other artifacts to ensure shared understanding and facilitate knowledge transfer.

Creating well-structured and accurate deliverables and presenting to client steering groups to secure proposed recommendations and agreement.

Identifying and actioning opportunities to win business, including negotiating and closing at a senior client level.

Contributing to supporting and growing the Kainos Way of delivering with excellence by partnering with colleagues and mentoring other EMs through example and collaboration.

MINIMUM (ESSENTIAL) REQUIREMENTS :

Experience in implementing back-office systems with successful delivery in a consulting or IT services environment.

Full lifecycle project management experience, from initial opportunity through to requirement development, solution design, implementation, testing, go-live, and support.

Demonstrable deployment and service delivery experience in a consulting or IT services setting.

Excellent customer focus, able to assess needs, build relationships, manage expectations, and resolve escalations effectively.

Commercial experience managing geographically distributed teams and supporting blended resources to share knowledge and develop delivery ethic.

Strong commercial management, influencing, and negotiation skills.

Excellent communication skills, capable of impactful and credible interactions with customers and colleagues, including formal presentations to senior audiences.

An emerging role model within Kainos and the wider Workday ecosystem.

Strong business writing skills, with experience in business cases, requirements, tenders, contracts, and change requests.

Proven success in identifying and acting on new business opportunities.

Ability to support pre-sales efforts, including devising and costing solutions.

Ability to work under tight deadlines and make balanced decisions under pressure.

Ability to build and maintain external contacts.

Understanding of risk management and ability to manage risks.

Willingness to travel to customer sites as needed.

Support the operations team to ensure effective utilization of consultants balancing development and personal preferences.

DESIRABLE :

Professional qualifications relevant to your capability.

Experience in developing and delivering differentiated products / services.

Talent identification and team development experience.

Experience with Workday or other SaaS delivery methodologies.

Strong functional expertise in areas such as HR and Finance, including Payroll.

So what are you waiting for? Let’s write the next incredible chapter of our story together.

At Kainos, we believe in diversity, equity, and inclusion. We are committed to building a team that reflects the world we live in, where everyone is valued and respected. We actively seek talented people from all backgrounds and ensure a fair recruitment process. If you need accommodations, please reach out to our talent acquisition team. We want everyone’s journey to be supported and equitable.

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Engagement Manager • Toronto, ON, Canada