Senior UX Researcher

Flippa.com; Toronto; On-site; CAD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a UX Researcher to shape and expand their research practice. This role offers the chance to develop best practices in UX research while collaborating closely with Product, UX Design, and Engineering teams. You will conduct mixed-methods research, translating findings into actionable insights that influence digital experiences. Ideal for a strategic thinker passionate about user understanding, this position allows you to drive impactful outcomes in a supportive environment that values autonomy and growth. Join a dynamic team dedicated to innovation and excellence in user experience design.

Benefits

Development Program

Outstanding Referral Bonuses

Private Health Insurance

100% Paid Sick Leave

25 Days of Vacation

Paternity Leave - 15 Days

Reduced Working Hours After Maternity

Mental Health Program

Qualifications

• 4+ years of experience in qualitative user research and related methodologies.
• Strong oral and written communication skills with a compelling portfolio.

Responsibilities

• Conduct mixed-methods user-centered research and share actionable insights.
• Collaborate with teams to identify and prioritize research opportunities.

Skills

Qualitative User Research

Design Sprints

Field Research

1:1 Interviews

Focus Groups

Concept Testing

Survey Design and Analysis

Strong Communication Skills

Agile Development Process

Research Methodologies

Education

Bachelor’s in Human Behavior Related Field

Master’s in Human Behavior Related Field

Job description

About us

Devtech provides digital innovation services that help Fortune 1000 and emerging companies transform, scale and disrupt. We partner with our clients to envision and develop next-gen digital and cloud solutions that drive impactful business outcomes through people and technology.

Our mission is to empower every innovative business in the world to do what they do best,even better.

Founded in 2012, Devtech successfully bootstrapped the business for many years before securing institutional growth capital in 2022 and 2024 to fuel our next stages of growth. We are a team of over 300 professionals across Europe and North America, and our continued growth is a testament to the quality of work our teams produce.

At Devtech, we’re fostering an environment of autonomy, mastery, and purpose, where our team members can grow and thrive. As we continue to scale globally, we're excited to welcome new team members who share our curiosity and growth mindset and are ready to make an impact!

What you’ll do

We are looking for a UX Researcher to play a key role in shaping and expanding our newly established research practice. This position offers a unique opportunity to develop and implement best practices in UX research, collaborate closely with Product, UX Design, and Engineering teams, and drive impactful insights that will directly influence our digital experiences.

As a UX Researcher, you will be at the forefront of discovering, validating, and shaping ideas by conducting mixed-methods research and sharing actionable insights through engaging presentations and clear documentation. You will work end-to-end on research projects - either independently or by guiding and empowering colleagues through our research democratization approach. This role is ideal for a strategic thinker with a passion for understanding users, uncovering meaningful insights, and inspiring teams to create exceptional user experiences.

• Foster a deep understanding of our customers and our industry, and elevate an insights-driven culture to the organization
• Collaborate with Product Design, Product and Development to identify and prioritize research opportunities
• Plan and execute mixed methods user-centered research, including generative interviews, concept-testing, contextual inquiry/observations, evaluative studies and moderated and unmoderated usability testing
• Incorporate user metrics and business KPIs into your research approach to ensure actionable and measurable outcomes
• Communicate results, translating findings into actionable recommendations, advocating research findings to diverse audiences through written and oral presentations
• Actively participate in project and recurring team meetings
• Build trusting relationships with partners and team members
• Help democratize the UXR practice by assisting Product Designers with a self-testing program

What you’ll need

• 4+ years of professional experience doing qualitative user research, including: Design Sprints, field research, 1:1 interviews, focus groups, concept testing, running beta tests, and survey design and analysis
• Experience and knowledge of B2B practices and technology is a must
• Strong oral and written communication skills, including presentation skills and an ability to persuasively articulate design rationale
• Experience in working in an agile development process
• Proficiency in various research methodologies, such as in-person and remote facilitation, and contextual inquiries
• Experience collaborating across teams, including Product Design and Development
• Ability to track and manage competing priorities
• Ability to work independently and identify further areas of research
• Compelling portfolio that showcases your research, facilitation and presentation skills
• Bachelor’s or MS in a human behavior related field (or equivalent and demonstrable work experience)

What we offer

• Development program (training & conferences, internal knowledge sharing)
• Outstanding referral bonuses
• Private health insurance and 100% paid sick leave
• 25 days of vacation
• Paternity leave – 15 days for new dads
• Reduced working hours for the first month after returning from maternity
• Mental health program