Senior UX Researcher

Bevertec; Toronto; On-site; CAD 80,000 - 100,000; Full time

Job summary

A leading company in Toronto is seeking a Senior Technical IT & Resource Consultant. The ideal candidate will have over 6 years of experience in User and Customer Experience research methodologies, along with a strong background in DesignOps. This role requires excellent communication skills and the ability to facilitate workshops effectively. Join a dynamic team in the IT and Government Administration sectors, where you will contribute to optimizing user experiences and processes.

Qualifications

• 6+ years' experience with UX and CX research methodologies.
• Proven experience with DesignOps and process management.
• Experience with WCAG and/or AODA compliant websites.

Responsibilities

• Facilitate remote workshops and design thinking sessions.
• Champion CX/UX processes effectively.
• Work in a fast-paced environment.

Skills

User Experience

Customer Experience

Communication

DesignOps

Facilitation

Multitasking

Tools

Adobe Illustrator

Microsoft O365

Miro

Mural

FigJam

Job description

Direct message the job poster from Bevertec

Senior Technical IT & Resource Consultant at Bevertec

• 6+ years' hands-on experience with User Experience (UX) and Customer Experience (CX) research methodologies, including interviews, personas, surveys, customer journeys, usability testing, and feedback loops.
• Proven experience with DesignOps (Design Operations) and related process management and optimization.
• Good understanding of the User Experience (UX) design process.
• Excellent communication skills and ability to advocate for/champion CX/UX processes.
• Ability to effectively facilitate remote workshops and design thinking sessions.
• Ability to multitask and work within a fast-paced environment.
• Experience in DesignOps and/or Adobe Illustrator.
• Proficient in Microsoft O365, including Word and PowerPoint.
• Good knowledge of digital collaboration tools such as Miro, Mural, FigJam, or similar.
• Experience working with WCAG and/or AODA compliant websites and applications.

Seniority level

• Mid-Senior level

Employment type

• Contract

Job function

• Information Technology

Industries

• Information Technology & Services
• Government Administration