Senior UX Researcher

eBay; Mississauga; On-site; CAD 80,000 - 120,000; Full time

Job summary

Join a forward-thinking company as a Senior UX Researcher in Toronto, where you'll lead impactful research that shapes product development and enhances user experiences. This role emphasizes collaboration with diverse teams to drive insights that unlock significant customer and business value. You'll employ storytelling techniques to communicate findings, ensuring alignment and action across the organization. If you're passionate about user-centered design and thrive in dynamic environments, this is an exciting opportunity to make a difference in the future of ecommerce.

Qualifications

• 5+ years of experience in qualitative and quantitative research methods.
• Expertise in user research tools and exceptional communication skills.

Responsibilities

• Lead mixed methods user research to advise on product improvements.
• Collaborate with cross-functional teams to drive UX strategy.

Skills

Qualitative Research

Quantitative Research

Storytelling

UX Research Tools

Communication Skills

Problem-Solving

Education

M.A. or M.S. in Human Behavior Related Field

PhD in Relevant Field

Tools

UX Research Tools

Job description

At eBay, we're more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.

Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet.

Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.

About the team and the role:

Human-centered insights and a deep understanding of people and cultures are critical to how we do our best work. Our team of UX Researchers are a critical part of eBay’s Design organization, where we discover, interpret, and communicate insights and opportunities in an inspiring way. UX research is embedded in all phases of product development at eBay, influencing product and business strategy.

We are looking for a driven Senior UX Researcher in our Toronto office (hybrid) for our Financial Services & Trust team. Our team’s goal is to provide insights that unlock significant customer and business value by transforming buyer and seller payments and financial services experiences. We aim to enable healthy growth of managed payments, while providing customers a safe and trusted marketplace to transact. The ideal candidate for this team is a strategic thinker, great storyteller, and loves working with peers and leaders to uncover insights and drive sophisticated solutions to tough problems.

What you will accomplish:

• Lead end-to-end mixed methods user research towards advising on product improvements and defining excellent customer experiences.
• Work closely with Design, Business, Product, Marketing, and Engineering teams to drive the UX strategy for the area through insights, and put our users at the center of product thinking.
• Employ engaging storytelling techniques to communicate research insights and recommendations, and ensure alignment and action.
• Help drive key features, products, and initiatives based on company priorities.
• Effectively manage and prioritize research planning through ambiguous and fast-changing environments.
• Monitor the impact of insights generated and actively contribute to the always-growing UX Research practice at eBay.

What you will bring:

• 5+ years of practical experience deploying qualitative and quantitative research methods throughout the product development lifecycle, from conceptualization to launch, in an applied user research setting.
• M.A., M.S., or PhD in a human behavior related field, such as Anthropology, Psychology, Sociology, Cognitive Science, Statistics, Human Factors Engineering, Human-Computer Interaction, Information Science, Media Studies, or Computer Science.
• Experience drawing from a variety of research fundamentals to successfully impact design and product decisions benefiting users and the business. Expert use of UX research tools.
• Ability to assess and work through complex problems and ambiguous situations, and work with teams to ensure insights are clear, actionable and acted upon.
• Exceptional communication and storytelling skills, experienced influencer, and advocate for user research.
• Experience working in large organizations and collaborating across diverse cross-functional teams is preferred. Global research experience is a plus.

There’s a lot of research showing how marginalized groups of people may not apply for jobs unless they meet 100% of the qualifications. We also know that many UX researchers come from backgrounds with different experiences that might not seem “standard.” You might feel that you don’t “check all the boxes” — but that’s okay! We value people who bring unique perspectives and add new knowledge to our team.

eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at [e-mail]. We will make every effort to respond to your request for accommodation as soon as possible.