Senior UX Operations Manager

Bank of Montreal; Toronto; On-site; CAD 92,000 - 172,000; Full time

Job summary

Bank of Montreal seeks a Senior Manager to enhance user experience through design leadership and strategic operational training. This role demands a seasoned professional who excels in user-centered design and collaboration with cross-functional teams. A focus on creating intuitive, user-friendly digital products is essential.

Benefits

Health insurance

Tuition reimbursement

Retirement savings plans

Performance-based incentives

Discretionary bonuses

Qualifications

• Typically 7+ years of relevant experience.
• Combination of education, experience and industry knowledge.

Responsibilities

• Leads 1-2 ICs and collaborates to execute operational training.
• Designs and creates digital experiences focusing on user needs and business requirements.
• Works with cross-functional teams including engineering and product management.

Skills

User Interface Design

Design Thinking

Collaboration & team skills

Analytical and problem solving skills

Verbal & written communication skills

Customer Centricity

Emotional agility

Education

Post-secondary degree in related field

Tools

Imaging Tools

Web Analytics

Job description

Application Deadline:

06/19/2025

Address:

33 Dundas Street West

Job Family Group:

Customer Solutions

Reporting to the Design Director, the successful candidate will pro-actively identify and maintain a roadmap of opportunities across the Experience Design organization to become more collaborative, unified, efficient, and effective. In addition to the below, the Sr Manager will lead 1-2 ICs and collaborate with Director-level & Head of Experience Design to scope, kick off, and execute operational training initiatives on an ongoing basis.

Designs and creates digital experiences by prioritizing users and business requirements over technology limitations and constraints. Understands logical user flows focusing on interaction models, navigation and usage. Applies user-centered design processes to create satisfying and compelling experiences for users of a product. Conducts user research and testing, develops wireframes and task flows based on user needs. Collaborates with development teams to create intuitive, user-friendly software by applying understanding of graphic design, programming and web technologies.

• Works with cross-functional teams including engineering, product management and user research.
• Chooses and implements the best design techniques and tests for usability.
• Gathers user and business requirements and turns them into initial sketches and wireframes all the way through to visual design and HTML/CSS prototyping.
• Uses wireframes, flows, sketches, and customer journeys to communicate designs in order to promote cross-disciplinary team development and communication.
• Creates simple prototypes that convey the intent of initial ideas and thoughts.
• Understands the user and business needs and transforms them into a digital experience.
• Creates sitemaps and determines the information architecture, makes wireframes and prototypes.
• Fosters a culture aligned to BMO purpose, values and strategy and role models BMO values and behaviours in all that they do.
• Ensures alignment between values and behaviour that fosters diversity and inclusion.
• Regularly connects work to BMO’s purpose, sets inspirational goals, defines clear expected outcomes, and ensures clear accountability for follow through.
• Builds interdependent teams that collaborate across functional and operating groups to create the highest value for all stakeholders.
• Attracts, retains, and enables the career development of top talent.
• Improves team performance, recognizes and rewards performance, coaches employees, supports their development, and manages poor performance.
• Operates at a group/enterprise-wide level and serves as a specialist resource to senior leaders and stakeholders.
• Applies expertise and thinks creatively to address unique or ambiguous situations and to find solutions to problems that can be complex and non-routine.
• Implements changes in response to shifting trends.
• Broader work or accountabilities may be assigned as needed.

Qualifications:

Intermediate level of proficiency:

• User Interface Design.

Advanced level of proficiency:

• Design Pattern/ (User Behavior).
• Imaging Tools.
• Web Analytics.
• Media Content and Graphic Designs.
• Emotional agility.
• Adaptability.
• Business Requirements Definition, Analysis and Mapping.
• Accessibility.
• Responsive design.
• Storytelling.
• Usability Evaluation.
• Design Thinking.
• Human Centricity aspects.
• User Experience Design.
• User Research.
• Customer Centricity.
• Verbal & written communication skills.
• Analytical and problem solving skills.
• Collaboration & team skills; with a focus on cross-group collaboration.
• Able to manage ambiguity.
• Data driven decision making.
• Typically 7+ years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience, design operations or design function
• Seasoned professional with a combination of education, experience and industry knowledge.

Salary:

$92,400.00 - $171,600.00

Pay Type:

Salaried

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit:https://jobs.bmo.com/global/en/Total-Rewards

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en.

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.