Senior UX Designer to lead UX research and journey mapping focused on improving complex digital experiences.

S.I. Systems Ltd.; Calgary; Hybrid; CAD 8,954,000 - 14,465,000; Part time

Job summary

S.I. Systems Ltd. is seeking a Senior UX Designer to lead UX research and journey mapping, aimed at improving complex digital experiences.

This contract role focuses on understanding user behavior, analyzing digital journeys, and translating insights into actionable recommendations for content, design, and implementation. Key responsibilities include conducting qualitative and quantitative research, developing end-to-end journey maps, and facilitating workshops with senior stakeholders.

Qualifications

• 7+ years of professional experience in UX Design, UX Research, Service Design or Experience Design.
• Strong experience leading UX research and end-to-end journey mapping initiatives.
• Strong knowledge of research methods including interviews, surveys, usability testing and task-based research.
• 3+ years of hands-on experience with GA4 and web analytics, analyzing user behaviour, pathways, entry points and drop-offs.
• Experience working within complex digital ecosystems involving multiple websites, business units and stakeholder groups.
• Strong workshop facilitation and stakeholder engagement skills, including working with senior leadership.
• Strong ability to synthesize qualitative and quantitative research into clear findings, journey maps and recommendations.

Responsibilities

• Review existing research, analytics, user flows and documentation to establish a current-state understanding.
• Analyze user behaviour and digital pathways using GA4 and other web analytics.
• Plan and conduct qualitative and quantitative UX research.
• Develop end-to-end journey maps identifying behaviours, information needs, touchpoints, pain points and opportunities.
• Facilitate workshops and interviews with cross-functional teams, subject matter experts and senior stakeholders.
• Translate research and analytics into clear findings, presentations and actionable recommendations.
• Identify opportunities to improve content, navigation, functionality and transitions across digital experiences.

Skills

UX Design

UX Research

Service Design

Experience Design

Tools

GA4

Web Analytics

Figma

FigJam

Miro

Job description

Senior UX Designer to lead UX research and journey mapping focused on improving complex digital experiences.

Job Type: Contract

Positions to fill: 1

Start Date: Oct 19, 2026

Job End Date: Mar 31, 2027

Pay Rate: Hourly: Negotiable

Job ID: 155236

Our client has an immediate requirement for a Senior UX Designer to lead UX research and journey mapping focused on improving complex digital experiences.

This is a hands-on senior practitioner role focused on understanding user behaviour, analyzing digital journeys, identifying pain points and opportunities, and translating research into clear recommendations for future content, design and implementation.

• 6-month full-time contract
• Calgary preferred; remote considered
• Travel may be required

Must Have:

• 7+ years of professional experience in UX Design, UX Research, Service Design or Experience Design
• Strong experience leading UX research and end-to-end journey mapping initiatives
• Strong knowledge of research methods including interviews, surveys, usability testing and task-based research
• 3+ years of hands-on experience with GA4 and web analytics, analyzing user behaviour, pathways, entry points and drop-offs
• Experience working within complex digital ecosystems involving multiple websites, business units and stakeholder groups
• Strong workshop facilitation and stakeholder engagement skills, including working with senior leadership
• Strong ability to synthesize qualitative and quantitative research into clear findings, journey maps and recommendations

Nice to Have:

• Experience in higher education, government or another public-sector environment
• Experience with content strategy, information architecture or content design
• Experience working within large, decentralized organizations with multiple content owners
• Experience with Figma, FigJam, Miro or similar UX and collaboration tools

Responsibilties:

• Review existing research, analytics, user flows and documentation to establish a current-state understanding
• Analyze user behaviour and digital pathways using GA4 and other web analytics
• Plan and conduct qualitative and quantitative UX research
• Develop end-to-end journey maps identifying behaviours, information needs, touchpoints, pain points and opportunities
• Facilitate workshops and interviews with cross-functional teams, subject matter experts and senior stakeholders
• Translate research and analytics into clear findings, presentations and actionable recommendations
• Identify opportunities to improve content, navigation, functionality and transitions across digital experiences

Our client has an immediate requirement for a Senior UX Designer to lead UX research and journey mapping focused on improving complex digital experiences.

This is a hands-on senior practitioner role focused on understanding user behaviour, analyzing digital journeys, identifying pain points and opportunities, and translating research into clear recommendations for future content, design and implementation.

• 6-month full-time contract
• Calgary preferred; remote considered
• Travel may be required

Must Have:

• 7+ years of professional experience in UX Design, UX Research, Service Design or Experience Design
• Strong experience leading UX research and end-to-end journey mapping initiatives
• Strong knowledge of research methods including interviews, surveys, usability testing and task-based research
• 3+ years of hands-on experience with GA4 and web analytics, analyzing user behaviour, pathways, entry points and drop-offs
• Experience working within complex digital ecosystems involving multiple websites, business units and stakeholder groups
• Strong workshop facilitation and stakeholder engagement skills, including working with senior leadership
• Strong ability to synthesize qualitative and quantitative research into clear findings, journey maps and recommendations

Nice to Have:

• Experience in higher education, government or another public-sector environment
• Experience with content strategy, information architecture or content design
• Experience working within large, decentralized organizations with multiple content owners
• Experience with Figma, FigJam, Miro or similar UX and collaboration tools

Responsibilties:

• Review existing research, analytics, user flows and documentation to establish a current-state understanding
• Analyze user behaviour and digital pathways using GA4 and other web analytics
• Plan and conduct qualitative and quantitative UX research
• Develop end-to-end journey maps identifying behaviours, information needs, touchpoints, pain points and opportunities
• Facilitate workshops and interviews with cross-functional teams, subject matter experts and senior stakeholders
• Translate research and analytics into clear findings, presentations and actionable recommendations
• Identify opportunities to improve content, navigation, functionality and transitions across digital experiences

Disclaimer:

AI may be used in evaluating candidates.

This posting is for an existing vacancy.