Senior UX Researcher

vTech Solution; Toronto; On-site; CAD 90,000 - 120,000; Full time

Job summary

vTech Solution is seeking a Senior UX Researcher to lead end-to-end UX/CX research for complex digital products in regulated environments. You will synthesize insights into actionable recommendations, develop user flows and journey maps, and ensure accessibility per AODA and WCAG 2.1 Level AA.

You will collaborate with product, clinical, and technical teams, plan workshops, and guide translation of research into UI artifacts while maintaining high-quality documentation and stakeholder alignment.

Qualifications

• 7+ years of end-to-end UX/CX research for complex digital products.
• Experience developing research plans and recruiting participants.
• Synthesize research findings into actionable insights and recommendations.
• Create user flows, journey maps, service blueprints, wireframes, prototypes.
• Work cross-functionally in regulated environments with product, clinical, business, technical, and vendor teams.
• Hands-on experience with AODA and WCAG 2.1 Level AA accessibility.
• Proficiency with design tools such as Figma or Adobe XD.
• Strong written, verbal, and facilitation skills, including remote workshop support.
• Ability to manage ambiguity and competing priorities independently.

Responsibilities

• Plan, coordinate, and conduct UX/CX research including interviews, usability testing, heuristic evaluations, surveys, and secondary research.
• Recruit participants and manage logistics, screeners, consent, and honorarium processes for research activities.
• Synthesize qualitative and quantitative data into clear, prioritized insights, themes, pain points, risks, and opportunities.
• Translate research findings into user flows, journey maps, information architecture, wireframes, prototypes, and high-fidelity mockups compliant with accessibility standards.
• Document current and future-state workflows, service blueprints, and task flows to identify gaps and improvement opportunities.
• Support workshop planning, facilitation, and documentation to drive cross-functional collaboration and decision-making.
• Validate design assumptions, usability, and solution feasibility through iterative testing and stakeholder feedback.
• Collaborate with communications, change management, and training teams to align user-facing materials with research insights.
• Manage translation coordination and review UI copy for clarity and consistency.
• Conduct accessibility reviews and ensure compliance with AODA/WCAG 2.1 Level AA standards.
• Review vendor and product team deliverables for usability, accessibility, and alignment with CX/UX best practices.
• Document design rationale, decisions, risks, and recommendations clearly for stakeholders and leadership.
• Provide regular status updates on progress and blockers to UX leads and project management.
• Perform other duties as assigned by management.

Skills

UX research

Usability testing

Synthesis of insights

User flows

Journey maps

Accessibility (AODA/WCAG)

Figma / Adobe XD

Cross-functional collaboration

Workshop facilitation

Documentation

Tools

Figma

Adobe XD

Job description

Job Summary:

The Senior UX Researcher is responsible for leading end-to-end user and customer experience research activities, translating insights into inclusive, accessible, and user-centered designs for complex digital products. This role involves collaborating cross-functionally within regulated environments to deliver actionable recommendations and high-quality UX/UI artifacts that meet accessibility standards such as AODA and WCAG 2.1 Level AA.

Responsibilities:

• Plan, coordinate, and conduct UX/CX research including interviews, usability testing, heuristic evaluations, surveys, and secondary research.
• Recruit participants and manage logistics, screeners, consent, and honorarium processes for research activities.
• Synthesize qualitative and quantitative data into clear, prioritized insights, themes, pain points, risks, and opportunities.
• Translate research findings into user flows, journey maps, information architecture, wireframes, prototypes, and high-fidelity mockups compliant with accessibility standards.
• Document current and future-state workflows, service blueprints, and task flows to identify gaps and improvement opportunities.
• Support workshop planning, facilitation, and documentation to drive cross-functional collaboration and decision-making.
• Validate design assumptions, usability, and solution feasibility through iterative testing and stakeholder feedback.
• Collaborate with communications, change management, and training teams to align user-facing materials with research insights.
• Manage translation coordination and review UI copy for clarity and consistency.
• Conduct accessibility reviews and ensure compliance with AODA/WCAG 2.1 Level AA standards.
• Review vendor and product team deliverables for usability, accessibility, and alignment with CX/UX best practices.
• Document design rationale, decisions, risks, and recommendations clearly for stakeholders and leadership.
• Provide regular status updates on progress and blockers to UX leads and project management.
• Perform other duties as assigned by management.

Required Skills & Certifications:

• 7+ years of experience in end-to-end UX/CX research and inclusive UX/UI design for complex digital products.
• Experience developing detailed research plans and managing participant recruitment and logistics.
• Strong skills in synthesizing research findings into actionable insights and recommendations.
• Expertise in creating user flows, journey maps, service blueprints, wireframes, prototypes, and high-fidelity designs.
• Proven ability to work cross-functionally in regulated environments with product, clinical, business, technical, and vendor teams.
• Hands-on experience designing and testing for AODA and WCAG 2.1 Level AA accessibility compliance.
• Proficiency with design and prototyping tools such as Figma, Adobe XD, or equivalents.
• Strong written, verbal, and facilitation skills, including remote workshop support.
• Ability to manage ambiguity, competing priorities, and dependencies independently with minimal direction.

Preferred Skills & Certifications:

• Certification or professional development in CX, UX, Service Design, or Human-Centered Design.
• Experience with digital health, public sector, or highly regulated transformation initiatives.
• Familiarity with healthcare provider workflows, clinical environments, or digital health solutions.
• Experience supporting Voice of Customer programs.
• Proficiency in collaboration tools such as Miro, Mural, FigJam, or similar platforms.
• Experience contributing to or applying design systems, UI pattern libraries, and content standards.

Special Considerations:

• Work within a complex, regulated environment requiring strict adherence to accessibility and privacy standards.
• Must be able to manage multiple concurrent workstreams and competing priorities.
• Engagement may require coordination across various stakeholders including clinical, technical, and change management teams.

Scheduling:

• Standard professional work schedule with potential need for flexible hours to accommodate cross-functional collaboration and remote workshops.