Senior User Experience Researcher

Qlik; Ottawa; On-site; CAD 70,000 - 110,000; Full time

Job summary

An established industry player is seeking a Senior User Experience Researcher to elevate user insights and experiences. In this role, you'll collaborate with diverse teams to drive design excellence for a leading SaaS platform. Your expertise will guide product innovation and ensure that our solutions meet user needs effectively. This is a unique opportunity to contribute to a culture of creativity and collaboration, where your insights will shape the future of data analytics. If you are passionate about user experience and eager to make a significant impact, this role is perfect for you.

Benefits

Career progression pathways

Mentoring programs

Flexible work environment

Corporate Responsibility Employee Programs

Qualifications

• 5+ years of relevant experience in user experience research.
• Experience with cloud-based products and analytics solutions.

Responsibilities

• Drive product design for SaaS platform and ensure user satisfaction.
• Analyze product usage telemetry to inform design decisions.

Skills

User Experience Research

Problem-solving

Data Analysis

Cloud-based Products

User Journey Mapping

Education

Bachelor’s Degree in a relevant program

Job description

What makes us Qlik?

A Gartner Magic Quadrant Leader for 14 years in a row, Qlik transforms complex data landscapes into actionable insights, driving strategic business outcomes. Serving over 40,000 global customers, our portfolio leverages pervasive data quality and advanced AI/ML capabilities that lead to better decisions, faster.

We excel in integration and governance solutions that work with diverse data sources, and our real-time analytics uncover hidden patterns, empowering teams to address complex challenges and seize new opportunities.

We were also recognized as one of National Capital Region's 2024 Top Employers in Canada, read on to see why!

The Senior User Experience Researcher Role

Qlik’s design team is a global organization consisting of a mix of talents, including user research, usability research, UX design, and product design. The team focuses on the user's experience and maximizing the user value that our customers can get from our product through great design.

As a Senior User Experience Researcher, you will be working to ensure that our users get next-level insights and actions from their data and making the consumption of those digestible and desirable.

You will work with a diverse group of highly talented people within design and other teams to influence our products' future direction, continuous innovation, and improvement.

Here’s how you’ll be making an impact:

1. Driving product design for our SaaS-based platform, supporting execution and delivery, and ensuring we build solutions users love to use.
2. Engaging with Product Managers, customers, UX designers, internal stakeholders, and product engineering to ensure all relevant inputs are included in the design and delivery.
3. Assisting UX designers with user flows, domain knowledge, and subject matter expertise.
4. Providing advice, clarification, and guidance on the users’ needs to the engineering team during development.
5. Bridging communication around the architecture (feasibility) and business values (viability) with the values (desirability) for the users.
6. Analyze and understand product usage telemetry and feature usage metrics to champion data-driven design and development.

We’re looking for a teammate with:

1. Successful completion of a Bachelor’s Degree in a relevant program of study, or equivalent.
2. Minimum of 5+ years of relevant experience.
3. Previous experience working with cloud-based Products and/or R&D organization.
4. Previous experience as a technical product manager or a product owner for a cloud product.
5. Previous experience of enterprise company needs around creating and consuming analytics.
6. Experience working with customers in the field, counseling them on deploying solutions, and developing data and analytics-related solutions is a plus.
7. Previous Qlik products and/or other analytics and visualization products experience, Industry background, and business intelligence domain experience is a plus.
8. Demonstrated an acute sense of problem-solving abilities through visual modeling.
9. Understanding of different users’ needs for creating and consuming analytics.
10. Ability to help build awareness of and importance of design excellence.
11. Keep up to date with current market trends and technology.
12. Curious about users and what they can achieve with our solutions.
13. Can empathize with the users, understand their pains and needs, and build their user journeys.
14. Excited about how data can transform companies and help users make better decisions.

The location for this role is: Ottawa, ON Canada.

Apply now and help change how the world transforms complex data landscapes into actionable insights and turns complex data challenges into new opportunities!

What else do we offer?

1. National Capital Region's 2024 Top Employers in Canada.
2. Genuine career progression pathways and mentoring programs.
3. Culture of innovation, technology, collaboration, and openness.
4. Flexible, diverse, and international work environment.

Giving back is a huge part of our culture. Alongside an extra “change the world” day plus another for personal development, we also highly encourage participation in our Corporate Responsibility Employee Programs.

If you need assistance applying for a role due to a disability, please submit your request via email to [e-mail]. Any information you provide will be treated according to Qlik’s Recruitment Privacy Notice. Qlik may only respond to emails related to accommodation requests.

Qlik is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at Qlik via email, the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of Qlik. No fee will be paid in the event the candidate is hired by Qlik as a result of the referral or through other means.