Senior Transport Claims Leader & Advisor

CAA Club Group; Mississauga; On-site; CAD 90,000 - 130,000; Full time

Benefits offered by this job

Wellness program

Education reimbursement

Travel incentives

Product and service discounts

Pay-for-performance

Defined contribution plan

Personal spending account

Job summary

CAA Club Group in Mississauga, Canada, is seeking a senior claims professional to lead strategic transportation claims and manage a diverse portfolio. You will be the primary contact for key accounts, guiding complex settlements and ensuring high service standards while collaborating with brokers and internal teams.

The role requires 7+ years in first party and cargo claims, a valid AMF license (Commercial Auto), and strong negotiation, communication and leadership abilities.

Qualifications

• Post-secondary education or equivalent experience.
• CIP designation or working towards designation.
• 7+ years’ experience handling first party and cargo claims.
• AMF License (Commercial Auto).
• Ability to understand insurance contracts in various jurisdictions.
• Knowledge of principles and practices of claims settlement, policy wording, fraud investigations and coverage issues.
• Strong organizational, decision making, time management and problem-solving skills.
• Excellent communication skills; both written and verbal.
• Demonstrated negotiation skills.
• Adaptability and willingness to learn.
• Ability to collaborate in a team environment; prioritize and multi-task.
• Ability to cross-reference information with attention to detail.

Responsibilities

• Serve as the primary claims relationship contact for strategic transportation accounts.
• Provide proactive, transparent and timely communication.
• Conduct claim review meetings and stewardship discussions with customers and brokers.
• Collaborate with Customer Service Liaisons and leadership teams to address service concerns, escalations and opportunities for service enhancement.
• Ensure service standards and response expectations are consistently achieved.
• Advocate for customers while balancing sound claims management and business objectives.
• Support the delivery of specialized service offerings for key transportation clients, including reporting, file reviews and customized claims solutions.
• Develop and maintain productive relationships with brokers, insureds, transportation clients, vendors and internal business partners.
• Work collaboratively with Underwriting, Risk Services, Legal, Finance and Claims leadership teams to support customer retention and portfolio profitability.
• Act as a senior claims representative during customer meetings, broker reviews and strategic account discussions.
• Coordinate and oversee service providers, including independent adjusters, appraisers, engineers and legal counsel.
• Identify opportunities to strengthen business relationships and enhance the overall customer experience.
• Develop and maintain productive relationships with brokers, insureds, transportation clients, vendors and internal business partners.
• Act as a recognized subject matter expert in commercial transportation and specialty claims.
• Mentor, coach and provide technical guidance to claims professionals across the department.
• Share best practices and contribute to the development of technical training programs.
• Identify trends, emerging risks and opportunities to improve claims processes and customer outcomes.
• Participate in strategic initiatives designed to enhance operational effectiveness and service delivery.
• Support innovation in claims handling, customer engagement and transportation claims management.
• Foster a culture of accountability, collaboration and customer-centric decision making.

Skills

Communication

Negotiation

Time management

Problem solving

Team collaboration

Attention to detail

Education

Post-secondary education

CIP designation

AMF License (Commercial Auto)

Job description

CAA Club Group in Mississauga, Canada, is seeking a senior claims professional to lead strategic transportation claims and manage a diverse portfolio. You will be the primary contact for key accounts, guiding complex settlements and ensuring high service standards while collaborating with brokers and internal teams.

The role requires 7+ years in first party and cargo claims, a valid AMF license (Commercial Auto), and strong negotiation, communication and leadership abilities.