Senior Technical Specialist - Long Haul Trucking & Cargo

CAA Club Group; Mississauga; On-site; CAD 90,000 - 130,000; Full time

Benefits offered by this job

Wellness program

Education reimbursement

Travel incentives

Product and service discounts

Pay-for-performance

Defined contribution plan

Personal spending account

Job summary

CAA Club Group in Mississauga, Canada, is seeking a senior claims professional to lead strategic transportation claims and manage a diverse portfolio. You will be the primary contact for key accounts, guiding complex settlements and ensuring high service standards while collaborating with brokers and internal teams.

The role requires 7+ years in first party and cargo claims, a valid AMF license (Commercial Auto), and strong negotiation, communication and leadership abilities.

Qualifications

• Post-secondary education or equivalent experience.
• CIP designation or working towards designation.
• 7+ years’ experience handling first party and cargo claims.
• AMF License (Commercial Auto).
• Ability to understand insurance contracts in various jurisdictions.
• Knowledge of principles and practices of claims settlement, policy wording, fraud investigations and coverage issues.
• Strong organizational, decision making, time management and problem-solving skills.
• Excellent communication skills; both written and verbal.
• Demonstrated negotiation skills.
• Adaptability and willingness to learn.
• Ability to collaborate in a team environment; prioritize and multi-task.
• Ability to cross-reference information with attention to detail.

Responsibilities

• Serve as the primary claims relationship contact for strategic transportation accounts.
• Provide proactive, transparent and timely communication.
• Conduct claim review meetings and stewardship discussions with customers and brokers.
• Collaborate with Customer Service Liaisons and leadership teams to address service concerns, escalations and opportunities for service enhancement.
• Ensure service standards and response expectations are consistently achieved.
• Advocate for customers while balancing sound claims management and business objectives.
• Support the delivery of specialized service offerings for key transportation clients, including reporting, file reviews and customized claims solutions.
• Develop and maintain productive relationships with brokers, insureds, transportation clients, vendors and internal business partners.
• Work collaboratively with Underwriting, Risk Services, Legal, Finance and Claims leadership teams to support customer retention and portfolio profitability.
• Act as a senior claims representative during customer meetings, broker reviews and strategic account discussions.
• Coordinate and oversee service providers, including independent adjusters, appraisers, engineers and legal counsel.
• Identify opportunities to strengthen business relationships and enhance the overall customer experience.
• Develop and maintain productive relationships with brokers, insureds, transportation clients, vendors and internal business partners.
• Act as a recognized subject matter expert in commercial transportation and specialty claims.
• Mentor, coach and provide technical guidance to claims professionals across the department.
• Share best practices and contribute to the development of technical training programs.
• Identify trends, emerging risks and opportunities to improve claims processes and customer outcomes.
• Participate in strategic initiatives designed to enhance operational effectiveness and service delivery.
• Support innovation in claims handling, customer engagement and transportation claims management.
• Foster a culture of accountability, collaboration and customer-centric decision making.

Skills

Communication

Negotiation

Time management

Problem solving

Team collaboration

Attention to detail

Education

Post-secondary education

CIP designation

AMF License (Commercial Auto)

Job description

About Us

Echelon Insurance provides Personal and Commercial Specialty Insurance solutions to protect Canadian families and businesses across Canada, through our trusted network of Broker partners. Echelon is a member of the CAA Club Group of Companies and is an equal opportunity employer who offers a professional environment that champions collaboration, trust, and growth to drive success. We cultivate a great working dynamic to help us deliver what is best for our associates, Brokers, and Customers.

About Us

Echelon Insurance provides Personal and Commercial Specialty Insurance solutions to protect Canadian families and businesses across Canada, through our trusted network of Broker partners. Echelon is a member of the CAA Club Group of Companies and is an equal opportunity employer who offers a professional environment that champions collaboration, trust, and growth to drive success. We cultivate a great working dynamic to help us deliver what is best for our associates, Brokers, and Customers.

Who We Are

Are you ready to join an award-winning, purpose-driven culture? Welcome to the CAA Club Group of Companies (CCG), where purpose leads to passion!

At CCG, we are committed to delivering exceptional Associate experience. We offer:

• Work-life harmony with access to an award-winning holistic wellness program,
• Continuous learning through our robust corporate curriculum and education reimbursement program,
• Incredible rewards, travel incentives, and product and service discounts,
• Pay-for-performance and best-in-class recognition programs, and
• Competitive benefits include a defined contribution plan, personal spending account, and so much more.

Join our growing team where everyone belongs!

Position Details

What You Will Do

• Serve as the primary claims relationship contact for strategic transportation accounts, acting as a trusted advisor throughout the claims lifecycle
• Provide proactive, transparent and timely communication
• Conduct claim review meetings and stewardship discussions with customers and brokers
• Collaborate with Customer Service Liaisons and leadership teams to address service concerns, escalations and opportunities for service enhancement
• Ensure service standards and response expectations are consistently achieved
• Advocate for customers while balancing sound claims management and business objectives
• Support the delivery of specialized service offerings for key transportation clients, including reporting, file reviews and customized claims solutions
• Develop and maintain productive relationships with brokers, insureds, transportation clients, vendors and internal business partners
• Work collaboratively with Underwriting, Risk Services, Legal, Finance and Claims leadership teams to support customer retention and portfolio profitability
• Act as a senior claims representative during customer meetings, broker reviews and strategic account discussions
• Coordinate and oversee service providers, including independent adjusters, appraisers, engineers and legal counsel
• Identify opportunities to strengthen business relationships and enhance the overall customer experience
• Develop and maintain productive relationships with brokers, insureds, transportation clients, vendors and internal business partners
• Act as a recognized subject matter expert in commercial transportation and specialty claims
• Mentor, coach and provide technical guidance to claims professionals across the department
• Share best practices and contribute to the development of technical training programs
• Identify trends, emerging risks and opportunities to improve claims processes and customer outcomes
• Participate in strategic initiatives designed to enhance operational effectiveness and service delivery
• Support innovation in claims handling, customer engagement and transportation claims management
• Foster a culture of accountability, collaboration and customer-centric decision making

Salary range is not inclusive of total compensation. The expected salary range for this position will be impacted by factors such as the successful candidate’s skills, experience and working location, as well as the specific position’s business line, scope and level. Candidates with salary expectations outside of the range are encouraged to apply.

Who You Are

• Completed post-secondary education or equivalent experience
• CIP or working towards designation
• 7+ years’ experience handling first party and cargo claims
• AMF License (Commercial Auto)
• Ability to understand insurance contracts in various jurisdictions
• Knowledge of principles and practices of claims settlement, policy wording, fraud investigations and coverage issues
• Strong organizational, decision making, time management and problem-solving skills
• Excellent communication skills; both written and verbal
• Demonstrated negotiation skills
• Adaptability and willingness to learn
• Ability to collaborate in a team environment; prioritize and multi-task
• Ability to cross-reference information with attention to detail
• Good general computer knowledge required

We may use AI tools to help us through the recruitment process.

Our Commitment

We are an equal opportunity employer and are committed to providing employment accommodation in accordance with all applicable Provincial Human Rights and Accessibility Legislation. CCG will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs.