Senior Technical Specialist - Claims

CAA Club Group; Mississauga; Hybrid; CAD 90,000 - 120,000; Full time

Job summary

CAA Club Group is seeking a Senior Technical Specialist for Long Haul Trucking & Cargo in Ontario. You will act as the primary claims advisor across strategic accounts, driving proactive communication and end-to-end claims management.

The role requires leadership in specialty claims and collaboration with brokers and internal teams to sustain service excellence. The position emphasizes expert knowledge of commercial transportation claims, strong governance, and mentorship to junior staff.

Qualifications

• Completed post-secondary education or equivalent experience.
• CIP or working towards designation.
• 7+ years’ experience handling first party and cargo claims.
• AMF License (Commercial Auto).
• Ability to understand insurance contracts in various jurisdictions.

Responsibilities

• Serve as the primary claims relationship contact for strategic transportation accounts, acting as a trusted advisor throughout the claims lifecycle.
• Provide proactive, transparent and timely communication.
• Conduct claim review meetings and stewardship discussions with customers and brokers.
• Collaborate with service teams to address service concerns and opportunities for improvement.
• Ensure service standards and response expectations are consistently achieved.
• Advocate for customers while balancing claims management and business objectives.
• Support delivery of specialized service offerings including reporting and file reviews.
• Develop relationships with brokers, insureds, transportation clients, vendors and internal partners.
• Collaborate with underwriting, risk services, legal, finance and claims leadership to support retention and profitability.
• Act as a senior claims representative during meetings and broker reviews.
• Identify trends and opportunities to improve claims processes and outcomes.

Skills

Claims management

Communication

Organization

Problem solving

Team collaboration

Education

Post-secondary education

CIP designation

Job description

Career Opportunities: Senior Technical Specialist - Long Haul Trucking & Cargo (8770)

Requisition ID8770-Posted11/09/2026-ECH - Claims Commercial Specialty-ECH - Claims-ONClaimsNiche-Insurance-Echelon Insurance-Mid-Career-0 - 10%-Full Time- Job Location (country) (1) - Job Location (region) (1)

Echelon Insurance provides Personal and Commercial Specialty Insurance solutions to protect Canadian families and businesses across Canada, through our trusted network of Broker partners. Echelon is a member of the CAA Club Group of Companies and is an equal opportunity employer who offers a professional environment that champions collaboration, trust, and growth to drive success. We cultivate a great working dynamic to help us deliver what is best for our associates, Brokers, and Customers.

Who we are

Are you ready to join an award-winning, purpose-driven culture? Welcome to the CAA Club Group of Companies (CCG), where purpose leads to passion!

At CCG, we are committed to delivering exceptional Associate experience. We offer:

• Work-life harmony with access to an award-winning holistic wellness program,
• Continuous learning through our robust corporate curriculum and education reimbursement program,
• Incredible rewards, travel incentives, and product and service discounts,
• Pay-for-performance and best-in-class recognition programs, and
• Competitive benefits include a defined contribution plan, personal spending account, and so much more.

Join our growing team where everyone belongs!

What You Will Do

• Serve as the primary claims relationship contact for strategic transportation accounts, acting as a trusted advisor throughout the claims lifecycle
• Provide proactive, transparent and timely communication
• Conduct claim review meetings and stewardship discussions with customers and brokers
• Collaborate with Customer Service Liaisons and leadership teams to address service concerns, escalations and opportunities for service enhancement
• Ensure service standards and response expectations are consistently achieved
• Advocate for customers while balancing sound claims management and business objectives
• Support the delivery of specialized service offerings for key transportation clients, including reporting, file reviews and customized claims solutions
• Develop and maintain productive relationships with brokers, insureds, transportation clients, vendors and internal business partners
• Work collaboratively with Underwriting, Risk Services, Legal, Finance and Claims leadership teams to support customer retention and portfolio profitability
• Act as a senior claims representative during customer meetings, broker reviews and strategic account discussions
• Coordinate and oversee service providers, including independent adjusters, appraisers, engineers and legal counsel
• Identify opportunities to strengthen business relationships and enhance the overall customer experience
• Develop and maintain productive relationships with brokers, insureds, transportation clients, vendors and internal business partners
• Act as a recognized subject matter expert in commercial transportation and specialty claims
• Mentor, coach and provide technical guidance to claims professionals across the department
• Share best practices and contribute to the development of technical training programs
• Identify trends, emerging risks and opportunities to improve claims processes and customer outcomes
• Participate in strategic initiatives designed to enhance operational effectiveness and service delivery
• Support innovation in claims handling, customer engagement and transportation claims management
• Foster a culture of accountability, collaboration and customer-centric decision making

Salary range is not inclusive of total compensation. The expected salary range for this position will be impacted by factors such as the successful candidate’s skills, experience and working location, as well as the specific position’s business line, scope and level. Candidates with salary expectations outside of the range are encouraged to apply.

Who You Are

• Completed post-secondary education or equivalent experience
• CIP or working towards designation
• 7+ years’ experience handling first party and cargo claims
• AMF License (Commercial Auto)
• Ability to understand insurance contracts in various jurisdictions
• Knowledge of principles and practices of claims settlement, policy wording, fraud investigations and coverage issues
• Strong organizational, decision making, time management and problem-solving skills
• Excellent communication skills; both written and verbal
• Adaptability and willingness to learn
• Ability to collaborate in a team environment; prioritize and multi-task
• Ability to cross-reference information with attention to detail
• Good general computer knowledge required

#LI-Hybrid

Our Commitment

We are an equal opportunity employer and are committed to providing employment accommodation in accordance with all applicable Provincial Human Rights and Accessibility Legislation. CCG will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs.