Senior TLM National Consultant / Consultant (e) principal (e) national (e) de gestion de temps (TLM)

Automatic Data Processing, Inc.; Toronto; Hybrid; CAD 85,000 - 110,000; Full time

Benefits offered by this job

Mental health & well-being initiatives

Tuition reimbursement program

Work-life balance

Job summary

ADP is hiring a SR TLM National Consultant to resolve time and labor management questions for clients using ADP Time products. You will configure interfaces and act as a trusted expert in the Time and Attendance domain, delivering practical solutions to automate payroll calculations.

In this role you will engage with clients, own service requests, build lasting relationships, and work with cross-functional teams to ensure successful outcomes.

Qualifications

• Bilingual (French & English) is required to serve clients across Canada.
• Proven track record of delivering exceptional customer service in a tech or payroll environment.
• Experience with Time & Attendance or payroll systems is preferred.

Responsibilities

• Engage with clients to understand product challenges and needs, resolving them while building long-term trust.
• Manage and own assigned service requests to ensure timely resolution.
• Build relationships and instill confidence with a dedicated client base.

Skills

Bilingual (French & English)

Customer service experience

Time & Attendance domain knowledge

Education

Post-secondary diploma or equivalent

Tools

ADP Time products

Payroll systems

Job description

ADP is hiring a SR TLM National Consultant

In this role, as a SR TLM National Consultant are responsible to resolve software and hardware questions for clients using Time and Labor Management products. Provide solutions to meet client needs to automate the output of time and attendance calculations for payroll production.

The SR TLM National Consultant configures and optimizes the Time and Labor Management interfaces and serves as an expert within the Time and Attendance domain.

What you’ll do:

What you can expect on a typical day:

• You will engage with clients to truly understand their product challenges and related needs; Solve such challenges while building long term trust
• Manage and assume full ownership of assigned service requests
• Build relationships and instill confidence with dedicated client base
• Resolve inbound service requests from internal and external clients utilizing ADP Time products
• Be a team player who seeks to understand the business and asks questions to other members of the team, sales, and client service partners to bring resolution to client requests
• Support the phone queue during busy intervals
• Proactively look into future issues and recommend steps to mitigate
• Ability to maintain an optimistic outlook even in challenging situations. Exhibits resilience and inspires others to overcome obstacles with a positive growth mindset. Leads by example and demonstrates a genuine willingness to support and uplift others.
• Follow call handling best practices to deliver exceptional service
• Adhere our 3-2 hybrid work model
• Achieve metrics as determined by business unit
• Resolve Time and Attendance software and hardware related questions

TO SUCCEED IN THIS ROLE: Requirements

• Bilingual (French & English)
• Proven track record of delivering exceptional customer service
• Demonstrated growth mindset with the ability to quickly learn new systems and software applications
• Aptitude to teach, mentor, and coach peers
• Proactive, highly organized, client-focused, and committed to continuous improvement
• Ability to multitask and manage competing priorities effectively
• Basic technical knowledge or experience in a technical field
• Post-secondary diploma or equivalent combination of education and experience
• Excellent organizational and prioritization skills with strong attention to detail
• Excellent written and verbal communication skills
• Strong time management skills
• Ability to work effectively in a collaborative team environment
• Consistent achievement of annual TNPS performance targets
• 3+ years supporting ADP Time & Attendance Software and Hardware
• 5+ years of customer service experience
• Experience in Payroll, Benefits, and/or Time & Attendance is considered an asset

*Quebec candidates: While French is required for Quebec-based roles, use of the English language is also required due to the global nature of the business and the need to interact with ADP’s headquarters and international sites.

YOU'LL LOVE WORKING HERE BECAUSE YOU CAN:

• Focus on your mental health and well-being. We take care of one another and offer support for your well-being… because healthy associates are happy ones.
• Join a company committed to giving backand generating a lasting, positive impactupon the communities in which we work and live.
• Knowledge to help you grow. Ongoing training and development opportunities and a tuition reimbursement program, for even the most insatiable learner.
• Innovate. Problem-solve. Shape the future of work with people you like.
• Balance work and personal time. Flexibility to integrate work more easily in your everyday life.
• Go Global. With operations around the world, exciting new networking opportunities abound.
• Belong by joining one of ten Business Resource Groups to connect globally with networks and allies who share common interests and experiences.

Jobs.adp.ca

ADP recrute un(e) Consultant (e) principal (e) national (e) de gestion de temps (TLM)

Dans ce rôle, à titre de consultant(e) principal(e) national(e) TLM, vous serez responsable de résoudre les questions logicielles et matérielles des clients utilisant les solutions de gestion du temps et du travail (Time and Labor Management). Vous fournirez des solutions adaptées aux besoins des clients afin d’automatiser la production des calculs de temps et de présence pour le traitement de la paie.

Le ou la consultant(e) principal(e) national(e) TLM configure et optimise les interfaces de gestion du temps et du travail et agit à titre d’expert(e) dans le domaine du temps et de la présence.

Ce que vous ferez : Responsabilité:

À quoi vous pouvez vous attendre lors d’une journée type :

• Vous collaborerez avec les clients afin de bien comprendre leurs défis liés aux produits et leurs besoins connexes; vous résoudrez ces défis tout en établissant une relation de confiance durable.
• Vous gérerez et assumerez l’entière responsabilité des demandes de service qui vous sont attribuées.
• Vous développerez des relations solides et inspirerez confiance auprès d’une clientèle dédiée.