Bilingual Senior Workforce Manager Support Consultant / Consultant(e) principal(e) en soutien à la gestion des effectifs bilingue

ADP, Inc.; Montreal; Hybrid; CAD 84,000 - 134,000; Full time

Benefits offered by this job

Mental health support

Professional development

Tuition reimbursement

Work-life balance

Global networking

Job summary

ADP in Montreal, Canada is seeking a bilingual Senior Workforce Manager Support Consultant to collaborate with clients and internal teams to create reports meeting business needs. You will analyze data, manage time effectively, and own outcomes to drive successful workforce solutions.

The role requires 3+ years with ADP Time & Attendance products and strong communication, detail orientation, and problem solving. This position offers growth and a flexible work model.

Qualifications

• Demonstrated experience delivering excellent customer service.
• Strong service request management and problem solving.
• Excellent time management and ability to learn new software.
• Clear written and spoken communication with stakeholders.
• More than 3 years with ADP Workforce Manager/Enhanced Time.

Responsibilities

• Lead client escalations and own issues through resolution.
• Act as client advocate within ADP and manage risk.
• Identify gaps and craft solutions for large HR tech changes.
• Maintain meticulous service request documentation.
• Engage with clients via virtual meetings and email.

Skills

Customer service

Service request mgmt

Time management

Learning agility

Influencing

Attention to detail

Communication

ADP Time & Attendance

Education

Post-secondary diploma or equivalent

Tools

Excel VBA

Workforce Manager

Enhanced Time

Boomi integrations

API access

SQL

Job description

ADP is hiring a Bilingual Senior Workforce Manager Support Consultant

• Are you looking to grow your career in an agile, dynamic environment with plenty of opportunities to progress?
• Do you want to continuously learn through ongoing training, development, and mentorship opportunities?
• Are you looking to be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights?

Well, this may be the role for you. Ready to make your mark?

As a Senior Workforce Manager Support Consultant, you'll work closely with clients and internal team members to create important reports that meet our clients' business needs. This role involves using your analytical skills, collaborating with others, managing your time well, and taking responsibility for your work.

Each day, you'll work closely with clients to discover their business needs and help them find the best solutions that suit their specific requirements.

Service Delivery at ADP. It's all about enabling the clients we serve to be more effective employers. You can make it happen by collaborating with other ADP associates to ensure our products and services deliver winning results. The expert support you provide can make our workforce solutions stand out in an increasingly competitive global marketplace. Senior Workforce Manager Support Consultant for Time and Attendance plays a key role in growing ADP's customer relationships, client loyalty, creating positive defining moments while providing software and service support to ADP's Next Gen and Legacy clients.

This position seeks a dynamic individual who excels in comprehensive problem analysis and possesses a strong passion for executing strategic initiatives along with helping others grow. The ideal candidate will be driven to foster transformational change in processes and demonstrate proficiency in software support, effective communication, data review, quality assessment(s), BU collaborative efforts & associate training. Commitment to employee-centric practices, a result-oriented mindset, and alignment with ADP’s Mission, Vision and Values, as well as the principles of excellent service, are essential.

As with all roles within ADP, successful performance in this role will provide a host of additional opportunities for professional growth. We encourage candidates to consider their enthusiasm for contributing to the evolution and ongoing development of our frontline associates & partners. If your answer is YES, this role may be the perfect fit for you!

To learn more about careers in Custom Reporting at ADP, visit: https://jobs.adp.com/locations/canada/teams-roles/client-service/

What you’ll do: Responsibilities

What you can expect on a typical day:

• Take the lead in client escalations.
• Be our client’s advocate within ADP. Take ownership of all issues raised by clients and see them through to completion.
• Manage risk, identify gaps, and develop solutions for large scale changes impacting HRTech and HRO Service clients.
• Proactively look into future issues and recommend steps to mitigate.
• Participate & comply with the 3/2 flexible work model.
• Demonstrate the ability to maintain an optimistic outlook even in challenging situations. Exhibits resilience and inspires others to overcome obstacles with a positive growth mindset.
• Document all activities through meticulous Service Request management.
• Engage with clients directly through virtual meetings and email correspondence.

TO SUCCEED IN THIS ROLE: Requirements

• Proven track record for delivering superior customer service.
• Exceptional service request management.
• Excellent time management skills.
• Aptitude to learn new software applications.
• Strong influencing skills, interpersonal skills and organizational skills.
• Strong attention to detail.
• Strong communication – written and oral.
• 3+ Years of experience with ADP Time & Attendance products including ADP Workforce Manager and Enhanced Time.

*Quebec candidates: While French is required for Quebec-based roles, use of the English language is also required due to the global nature of the business and the need to interact with ADP’s headquarters and international sites.

Bonus points for these: Preferred Qualifications

• Post-secondary diploma or equivalent.
• 6+ years of customer service experience.
• Knowledge of Excel VBA scripts and macros.
• Advanced familiarity with Workforce Manager and Enhanced Time including knowledge of EDAs, Boomi integrations, non-production realms and API access.
• Excellent troubleshooting skills.
• Strong data analysis skills including Excel, SQL queries and related tools.

YOU'LL LOVE WORKING HERE BECAUSE YOU CAN:

• Focus on your mental health and well-being. We take care of one another and offer support for your well-being… because healthy associates are happy ones.
• Join a company committed to giving backand generating a lasting, positive impact upon the communities in which we work and live.
• Knowledge to help you grow. Ongoing training and development opportunities and a tuition reimbursement program, for even the most insatiable learner.
• Innovate. Problem-solve. Shape the future of work with people you like.
• Balance work and personal time. Flexibility to integrate work more easily in your everyday life.
• Go Global. With operations around the world, exciting new networking opportunities abound.
• Belongby joining one of ten Business Resource Groups to connect globally with networks and allies who share common interests and experiences.

ADP recrute un(e) Consultant(e) principal(e) en soutien à la gestion des effectifs bilingue

• Souhaitez-vous faire évoluer votre carrière dans un environnement agile et dynamique offrant de nombreuses possibilités d’avancement?
• Souhaitez-vous apprendre en continu grâce à des possibilités de formation continue, de perfectionnement et de mentorat?
• Souhaitez-vous pouvoir être vous-même au sein d’une culture qui valorise l’équité, l’inclusion et le sentiment d’appartenance, et qui crée un espace sécuritaire propice à la diversité des points de vue et des idées?

Eh bien, ce poste est peut être fait pour vous. Prêt à laisser votre marque?

En tant que conseiller senior en soutien à la gestion de Workforce Manager, vous travaillerez en étroite collaboration avec les clients et les membres de l’équipe interne afin de produire des rapports essentiels qui répondent aux besoins d’affaires de nos clients. Ce poste vous amènera à mettre à profit vos compétences analytiques, à collaborer avec vos collègues, à bien gérer votre temps et à assumer la responsabilité de votre travail.

Au quotidien, vous travaillerez en étroite collaboration avec les clients afin de cerner leurs besoins d’affaires et de les aider à trouver les solutions les mieux adaptées à leurs exigences particulières.

La livraison de services chez ADP. Notre objectif est de permettre aux clients que nous servons, d’être des employeurs plus efficaces. Vous pouvez y contribuer en collaborant avec d’autres collaborateurs d’ADP afin de garantir que nos produits et services produisent des résultats gagnants. Le soutien expert que vous apportez peut permettre à nos solutions de gestion de la main-d’œuvre de se démarquer sur un marché mondial de plus en plus concurrentiel. Le conseiller principal en soutien à la gestion de la main-d’œuvre pour la gestion d'heures et présence joue un rôle clé dans le renforcement des relations avec la clientèle d’ADP et de la fidélisation des clients, en créant des moments marquants et positifs tout en offrant un soutien logiciel et de service aux clients Next Gen et Legacy d’ADP.

Ce poste s’adresse à une personne dynamique qui excelle dans l’analyse approfondie des problèmes et qui fait preuve d’une grande passion pour la mise en œuvre d’initiatives stratégiques ainsi que pour l’accompagnement des autres dans leur développement. Le candidat idéal sera déterminé à favoriser une transformation des processus et fera preuve de compétences en matière de soutien logiciel, communication efficace, analyse de données, évaluation de la qualité, collaboration au sein de l’unité d’affaires et de formation des collègues. Il est essentiel de faire preuve d’un engagement envers des pratiques axées sur les employés, d’un état d’esprit axé sur les résultats et d’une adhésion à la mission, la vision et les valeurs d’ADP, ainsi qu’aux principes d’excellence du service.

Comme pour tous les postes au sein d’ADP, une performance réussie dans ce rôle vous ouvrira une multitude d’occasions supplémentaires d’épanouissement professionnel. Nous encourageons les candidats à réfléchir à leur enthousiasme à contribuer à l’évolution et au développement continu de nos collaborateurs et partenaires de première ligne. Si votre réponse est OUI, ce poste pourrait bien être celui qu’il vous faut!

Ce que vous ferez : Responsabilités

À quoi ressemble une journée typique :

• Prendre en charge les escalades clients.
• Défendre les intérêts des clients au sein d’ADP.
• Gérer les risques, identifier les écarts et élaborer des solutions.
• Anticiper les problèmes potentiels et recommander des mesures d’atténuation.
• Participer au modèle de travail flexible 3/2.
• Faire preuve de résilience et inspirer les autres.
• Documenter toutes les activités grâce à une gestion rigoureuse des demandes de service.
• Communiquer avec les clients par réunion virtuelle et courriel.

POUR RÉUSSIR DANS CE RÔLE : Exigences

• Expérience démontrée en service à la clientèle.
• Excellente gestion des demandes de service.
• Excellentes aptitudes en gestion du temps.
• Capacité à apprendre de nouveaux logiciels.
• Solides compétences d’influence, interpersonnelles et organisationnelles.
• Grande attention aux détails.
• Excellentes aptitudes de communication écrite et orale.
• Plus de 3 ans d’expérience avec ADP Workforce Manager et Enhanced Time.

*Candidats du Québec : le français est requis; l'anglais est également nécessaire en raison de la nature mondiale des activités.

Atouts supplémentaires : Qualifications privilégiées

• Diplôme d’études postsecondaires ou équivalent
• Plus de 6 ans d’expérience en service à la clientèle
• Connaissance des scripts et macros Excel VBA.
• Connaissance avancée de Workforce Manager et Enhanced Time.
• Excellentes aptitudes de dépannage.
• Solides compétences en analyse de données, Excel et SQL.

VOUS AIMEREZ TRAVAILLER ICI CAR VOUS POURREZ :

• Prendre soin de votre santé mentale et de votre bien-être. Nous prenons soin les uns des autres et offrons du soutien pour votre bien-être… parce que les associés heureux sont des associés heureux.
• Joindre une entreprise engagée dans sa communauté.
• Développer vos connaissances grâce à la formation continue.
• Créer. Innover. Résoudre des problèmes.
• Maintenir un équilibre travail-vie personnelle.
• Évoluer à l’échelle mondiale.
• Favoriser votre sentiment d’appartenance.

#LI-EU1

#LI-Hybrid

Base salary offers for this position may vary based on factors such as location, skills, and relevant experience. Some positions may include additional compensation in the form of bonus, equity or commissions. We offer the following benefits: Medical, Dental, Vision, Life Insurance, Matched Retirement Savings, Wellness Program, Short-and Long-Term Disability, Charitable Contribution Match, Holidays, Personal Days & Vacation, Paid Volunteer Time Off, and more.

The compensation for this role is CAD $83,500.00 - CAD $133,500.00 / Year*

*Actual compensation will not be less than the applicable minimum wage or minimum exempt salary requirement under federal, state and local laws.

In Ontario and/or British Columbia (where applicable), the range shown represents the expected total compensation, including vacation pay and bonus at target. Although bonus has been calculated as part of the expected annual compensation for this role, bonus pay is based on several factors, including but not limited to business performance, individual annual performance, and company guidelines.

This job posting is for an existing job vacancy.

The company uses an artificial intelligence tool during the initial pre-screening process.

En Ontario et/ou en Colombie-Britannique (s’il y a lieu), la fourchette indiquée représente la rémunération totale prévue, y compris la paie de vacances et la prime à la cible. Bien que la prime ait été calculée dans le cadre de la rémunération annuelle prévue pour ce rôle, elle est basée sur plusieurs facteurs, y compris, mais sans s’y limiter, les résultats de l’entreprise, le rendement annuel individuel et les directives de l’entreprise.

Cette annonce concerne un poste vacant existant.

L’entreprise utilise un outil d’intelligence artificielle lors du processus de présélection initial.

A little about ADP:

We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition.

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP:

ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.

Ethics at ADP:

ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP’s culture and our full set of values.