Senior Terminal Operations Manager

BC Ferries; Sidney; Hybrid; CAD 99,000 - 123,000; Full time

Job summary

BC Ferries—Swartz Bay terminal is seeking a skilled Terminal Manager to lead day-to-day operations and administration. You will drive safety, service quality, and collaboration across diverse staff while coaching and mentoring teams to achieve performance objectives.

The role requires a Post-Secondary diploma in business administration or equivalent, with at least three years managing a passenger transportation terminal and experience handling operating and capital budgets.

Qualifications

• Post-secondary diploma in business administration or equivalent experience.
• Minimum of three years managing a passenger transportation terminal.
• Experience creating and managing large operating and capital budgets.

Responsibilities

• Oversee day-to-day terminal operations and administration.
• Enforce safety culture and quality service at all times.
• Lead, coach, and mentor diverse staff including unionized employees.
• Manage budgets, watch labor and non-labor costs, and report variances.
• Coordinate customer service improvements and revenue processes.
• Maintain terminal facilities, security, and environmental standards.
• Respond to emergencies and ensure effective safety committee participation.

Skills

Leadership

Budget management

Safety management

Staff development

Union workforce management

Education

Post-Secondary diploma in business administration

Job description

BC Ferries—Swartz Bay terminal is seeking a skilled Terminal Manager to lead day-to-day operations and administration. You will drive safety, service quality, and collaboration across diverse staff while coaching and mentoring teams to achieve performance objectives.

The role requires a Post-Secondary diploma in business administration or equivalent, with at least three years managing a passenger transportation terminal and experience handling operating and capital budgets.